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WorkCover QLD Claiming via Tyro Health Online
WorkCover QLD Claiming via Tyro Health Online
Updated over a year ago

WorkCover Queensland integration allows PracSuite users to submit claims from the Invoice screen via the Tyro Health Online integration. Click here to learn how to enable the Tyro Health Online integration. Please also familiarise yourself with Tyro Health Online's fees and charges.

Before submitting WorkCover Queensland claims via PracSuite, you will need to ensure that this type of claiming has been enabled for all relevant providers within your Tyro Health Online account. Click here for further instructions.

Enabling WorkCover Queensland Integration

Go to Settings > Integration > Tyro Health Online and ensure that WC QLD is enabled for all API keys that require WorkCover Queensland claiming.

Go to Settings > Billing > Item Codes and ensure that the WorkCover Queensland Claiming Option is enabled. Enter an Override Code if the Item Code field does not already contain the Item Code that needs to be sent to WorkCover Queensland for this service.

Submitting WorkCover Queensland Claims

To submit WorkCover Queensland Claims, the patient account that you're billing against must have a Claim No. and Injury Date recorded. These values will be sent to Tyro Health Online when submitting the claim.

Provided the above steps have all been completed, you will see the WorkCover Queensland Claiming option on the invoice screen.

If both the Tyro Health Online and Tyro Health EFTPOS integrations are enabled, this option will be found in the Tyro Health Online claim menu.

You will then be stepped through the Tyro Health Online process of submitting the claim. Claims will be recorded in the Tyro Health Online tab of the patient file and on the Tyro Health Online report.

Please note that while this integration allows you to submit claims, Workcover Queensland will not return the outcome of a claim - approved, declined or otherwise to Tyro Health Online or PracSuite. This means that invoices must be paid off in PracSuite manually once paid to you by WorkCover Queensland. Updates on the claim and any payment remittance will be supplied directly by Workcover Queensland either via email or via the Provider Connect web portal.

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