PracSuite Email Gateway
Emails sent via PracSuite are automatically sent through the PracSuite Email Gateway by default, which is designed to meet the needs of most users. The key advantages of this system include:
No complex setup
Direct visibility of delivery status within PracSuite
Replies to your emails are sent back directly to your business’ email address
Even though emails appear to come from your email address, they are sent using the PracSuite Email Gateway and not through your own domain or SMTP settings. Emails sent through PracSuite will be formatted as client.YOUR_SENDER_ID@send-via.pracsuite.com, known as your PracSuite Email Sender ID. This can be found under Settings > General > General. This means that:
SPF, DKIM, and DMARC records are not required
We are not authenticating with your domain
Your patients typically won’t notice any difference between emails sent via PracSuite and those sent from your regular email application.
Your patients typically won’t notice any difference between emails sent via PracSuite and those sent from your regular email application.
Google Gmail and Microsoft Outlook/Office 365 Integrations
As an alternative to the PracSuite Email Gateway, you can integrate your Gmail or Outlook account directly with PracSuite. Key benefits of this integration include:
Emails sent through PracSuite will appear in the Sent folder of your Gmail/Outlook account.
There is typically no visible trace of PracSuite in the emails sent.
However, there are some limitations to consider. Unlike the PracSuite Email Gateway, PracSuite cannot track delivery or failure statuses with these integrations. As a result, emails will only appear as Sent in the Messages tab of Patient and Payer files, without confirmation of delivery.
To learn more about configuring these integrations, refer to the articles below: