PracSuite connects to Tyro Health Online by matching practitioners using their provider numbers. However, if a practitioner doesn’t have a provider number, or if their provider number hasn’t been set up in Tyro Health Online, this can lead to errors during online bookings and online invoice payments.
To avoid these issues, we recommend entering your Tyro Unique Location ID in PracSuite. This ID acts as a fallback, allowing payments to process even when a practitioner can’t be matched by provider number. Click here to learn more.
Note that this is essential for practitioners without a provider number wishing to use Tyro Health Online's card payment features.
Your Unique Identification Number can be found in the Locations tab in your Tyro Health Online account. After selecting the relevant location for the practitioner without a provider number, select the Claiming tab and find the Unique Identification Number as shown below.
After copying this number, go to Settings > Integrations > Tyro Health Online in PracSuite and scroll down to the Tyro Health Online Payment Overrides grid.
After selecting Add, select the business and add the respective Unique Identification Number.
Click Save to finalise your changes.