To refund a payment via the Tyro terminal, open the relevant patient file and navigate to the Invoices > Payments tab.

Select the EFTPOS or Credit Card payment and select Refund.

Enter a reason for the refund.

Select the Tyro Terminal you wish to process the refund on (if applicable) and select Next.

Select Confirm to confirm the refund.

You'll receive confirmation if the refund is successful.

You don't have to refund the full amount of a payment. On the Refund Allocation screen, enter the amount to refund against each item in the Refund column.

PracSuite shows the most that can be refunded through Tyro, for example "Tyro Health EFTPOS can refund up to $XX on this payment", and won't let you enter more than that.

After allocating the refund, you can choose an item adjustment (None, Discount or Write-Off), then check the Summary before you confirm.

If a payment has only been partly refunded, you can refund the remaining balance later. You can do this as many times as you need until the payment has been refunded in full.

Alternatively, if the payment was made in error and you wish to delete the payment instead, you can open the relevant patient file and navigate to the Invoices > Payments tab.

Select the EFTPOS or Credit Card payment and select Delete.

Enter a reason for the deletion and select Next.

Select Delete Payment and Refund via Tyro and the terminal you wish to process the refund on (if applicable).

You'll receive confirmation if the refund is successful.

A payment that has been refunded through Tyro, even partly, can't be edited, deleted or reallocated. To make changes to it, first delete the Tyro refund. You can do this from the Payments tab, or from the Items tab by turning on Show Detailed Allocations.