PracSuite keeps a detailed record of activity across your practice, so you can always see who did what, and when. Depending on how specific you need to get, there are three different audit logs you can check.

Go to Reports > General > Audit Log.

This is the most comprehensive audit log in PracSuite and covers the majority of actions taken across the system. Results are organised into five categories, so you can quickly narrow down what you're looking for:

Use this log when you need a practice-wide view of activity, rather than activity tied to one specific patient, payer or appointment.

Open the patient or payer file, then click the cog icon next to their name at the top of the file.

This gives you an audit log scoped to that specific patient or payer only, making it easy to review the history of changes to their record without sifting through the full system audit log.

Open the patient file and go to the Appointments tab. Each appointment listed has a plus icon to its left, next to the date and time. Click this to expand the audit log for that specific appointment, showing the full history of changes made to it since it was created, including any cancellation or reschedule reasons.

For a full walkthrough with screenshots, see Viewing details of who made or changed an appointment.

As a general rule: start with the System Audit Log if you need to investigate activity broadly or aren't sure which patient or appointment is involved. Use the patient or payer audit log when you already know whose record you want to check. Use the individual appointment audit log when you need the full detail on one specific appointment, such as who rescheduled or cancelled it and why.