To refund a payment via the Tyro terminal, open the relevant patient file and navigate to the Invoices > Payments tab.

Select the EFTPOS or Credit Card payment and select Refund.

Enter a reason for the refund.

Select the Tyro Terminal you wish to process the refund on (if applicable) and select Next.

Select Confirm to confirm the refund.

You'll receive confirmation if the refund is successful.

Alternatively, if the payment was made in error and you wish to delete the payment instead, you can open the relevant patient file and navigate to the Invoices > Payments tab.

Select the EFTPOS or Credit Card payment and select Delete.

Enter a reason for the deletion and select Next.

Select Delete Payment and Refund via Tyro and the terminal you wish to process the refund on (if applicable).

You'll receive confirmation if the refund is successful.