If you or another user are having trouble logging into PracSuite, please confirm the following:
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​1) Is the email address you are using correct?
The email address you enter into PracSuite must be the one registered to your account.
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​2) Is your password correct?
If you are unsure, it may be best to follow the Reset Password procedure and reset your password. If you are relying on a saved password, such as in your browser, please note this may no longer be accurate. We recommend you re-type your password manually just in case.
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​3) Are you entering the correct 2FA code from your device?
In the Authenticator app on your phone, ensure you are entering the code for 'PracSuite' and the email address listed alongside this 2FA code matches what you are entering into PracSuite.
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​4) Is the time on your device accurate?
Your 2FA code is time-sensitive. This means that your mobile device must have the correct time and cannot be a few minutes slow or fast.
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​5) Are you having trouble resetting your password or 2FA?
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​If you have lost or replaced your phone, or you have forgotten your security questions, you will need a System Administrator at your organisation to assist.
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Please note Smartsoft cannot assist with resetting the password or 2FA on your account. For assistance with this you will need to contact a System Administrator at your organisation, who can then follow steps to reset your password or 2FA.
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If you need assistance from your System Administrator, please click the Request Login Assistance button from the login screen:

This will send an email to the System Administrator of your organisation with further instructions. At this stage you may wish to give them a call to expedite the process.