There are two ways to process a refund in PracSuite:
Processing refunds from an invoice
To process a refund on an invoice that contains payments, place the invoice into Edit mode. You will then be able to select the Refund button at the top of the Items section.
Processing refunds from the Payments section on patient and third-party payer files
To refund any payment, including unallocated payments, go to the Invoices tab of the Patient or Third-party Payer file.
Select the Payments tab
Select a single payment to be refund
Select the Refund button to start the refund process