WorkCover Queensland integration allows PracSuite users to submit claims from the Invoice screen via the Medipass integration. Click here to learn how to enable the Medipass integration. Please also familiarise yourself with Medipass' fees and charges.

Before submitting WorkCover Queensland claims via PracSuite, you will need to ensure that this type of claiming has been enabled for all relevant providers within your Medipass account. Click here for further instructions.

Enabling WorkCover Queensland Integration

Go to Settings > Integration > Medipass and ensure that WC QLD is enabled for all API keys that require WorkCover Queensland claiming.

Go to Settings > Billing > Item Codes and ensure that the WorkCover Queensland Claiming Option is enabled. Enter an Override Code if the Item Code field does not already contain the Item Code that needs to be sent to WorkCover Queensland for this service.

Submitting WorkCover Queensland Claims

To submit WorkCover Queensland Claims, the patient account that you're billing against must have a Claim No. and Injury Date recorded. These values will be sent to Medipass when submitting the claim.

Provided the above steps have all been completed, you will see the WorkCover Queensland Claiming option on the invoice screen.

If both the Medipass and Tyro integrations are enabled, this option will be found in the Medipass claim menu.

You will then be stepped through the Medipass process of submitting the claim. Claims will be recorded in the Medipass tab of the patient file and on the Medipass report.

Please note that while this integration allows you to submit claims, Workcover Queensland will not return the outcome of a claim - approved, declined or otherwise to Medipass or PracSuite. This means that invoices must be paid off in PracSuite manually once paid to you by WorkCover Queensland. Updates on the claim and any payment remittance will be supplied directly by Workcover Queensland either via email or via the Provider Connect web portal.

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