There are a number of features in PracSuite such as the Medipass integration, printing and the ability to download all files at once from a patient/client file that require the pop-ups within web browsers to be enabled.

If pop-ups are disabled for your web browser and/or the PracSuite website, the Medipass and printing pop-ups will fail to load. The button can be clicked but nothing appears. In the case of attempting to download multiple files from a patient/client file, if pop-ups are disabled only one file will download. If this is ever the case, please check to make sure that pop-ups are enabled for the app.pracsuite.com website by completing the following step-by-step guide.

Google Chrome

Navigate to the 3 dots in the top right-hand corner of Google Chrome.

Click Settings.

Click Privacy and Security.

Click Site Settings.

Scroll down and click Pop-ups and redirects.

Click Add.

Type in app.pracsuite.com

Click Add. At this point, please close Google Chrome, re-open Google Chrome, login to PracSuite and you now will be able to load the pop-up you were having issues with.

If you are still having issues after completing these steps, please reach out to our Support Team for assistance.

Mozilla Firefox

Navigate to the 3 lines in the top right-hand corner of Mozilla Firefox.

Click Settings.

Click Privacy & Security.

Scroll down to the Permissions section & click Exceptions...

Type into the Address of website https://app.pracsuite.com and click Allow.

Click Save Changes.

At this point, please close Mozilla Firefox, re-open Mozilla Firefox, login to PracSuite and you now be able to load the pop-up you were having issues with.

If you are still having issues after completing these steps, please reach out to our Support Team for assistance.

Did this answer your question?