The Return to Work SA (RTWSA) integration allows users in South Australia to export a CSV file directly from PracSuite containing claimable items. This CSV file can be uploaded directly to the RTWSA website to submit claims in bulk.

Enabling the RTWSA Integration

To enable this integration, go to Settings > Integrations > Return to Work SA.

After enabling the integration, you will need to ensure that the RTWSA Claiming Option is enabled on all item codes that you bill under RTWSA.

Go to Settings > Billing > Item Codes and select an item that you will bill to RTWSA.

Under the Claiming Options header, enable Return to Work SA. You only need to fill in the Override Code if the Item Code field does not already contain the item code that applicable to RTWSA.

Patient File Requirements

The patient's account must have a Claim No. entered on their Accounts tab.

Creating a New Bulk RTWSA Export

Go to Reports > Integrations > Return to Work SA Export.

Select New Bulk Export.

Use the filters to narrow down what billed items to include on the export. Note that items that have already been added to another RTWSA export will be excluded by default.

Select Find Items to search for any RTWSA claimable items matching your filters. Any RTWSA items that have been billed per your report filters will be displayed.

Select Save & Download to generate the CSV export for upload to RTWSA.

If you see rows highlighted in red, this indicates that there are invalid fields on that row. Please review the invalid rows and modify the associated patient file or item details accordingly.

When attempting to export a CSV containing invalid fields, you will also receive the following prompt:

Paying Off Previous RTWSA Exports

Go to Reports > Integrations > Return to Work SA Export.

Use the filters to find the previously generated export that you wish to pay off.

From the report results, select the export you wish to pay and then select Payment.

The payment screen will appear for you to apply the payment accordingly.

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