To use PracSuite AI’s transcription feature, your microphone must be able to clearly capture both your voice and your patient's. This is usually straightforward during in-person consultations or when dictating notes, but it can be more challenging during a Telehealth consultation conducted via video or voice call.
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Instead of relying on PracSuite AI to transcribe audio during a Telehealth session, we recommend generating a transcript using your Telehealth platform (e.g., Zoom, Microsoft Teams, or Google Meet). You can then paste this transcript into the AI Notepad within PracSuite to create a clinical note.
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Each of PracSuite’s integrated Telehealth providers includes a native transcription feature. In our testing, we found that Teams has the best workflow as you are given the transcript once you end the meeting. Follow the links below for detailed instructions from each platform:

Your organisation should review the privacy policies and terms of use of any transcription service to ensure it is appropriate for clinical use.

Alternatively, you may choose to use a third-party tool such as Fathom to generate a transcript from your Telehealth session.

Once you have your transcript:

Navigate to the Clinical Notes tab in the patient file. Select AI Clinical Notes.

Then select the Notepad option.

Paste the transcript from your Telehealth session into the Notepad. Select Generate Note or use the dropdown menu to choose your preferred template.

PracSuite AI will then create a clinical note as if the consultation had occurred in person.