PracSuite AI Privacy Overview
PracSuite AI prioritises the security and privacy of your patient data. Here’s how we ensure that patient information remains safe:
1. Consent for Recordings:
Practitioners are required to obtain explicit consent from patients before recording any conversations or consultations.
PracSuite will also ask for your consent before initiating the conversation audio recording process.
2. Audio Recording Security:
No audio recordings leave our secure Australian cloud environment.
All audio transcribing occurs within our secure Australian cloud environment.
Recordings are destroyed immediately after transcription.
No audio recordings are retained.
3. Transcription Control:
Saving audio transcripts is optional and fully within your control.
4. AI and External APIs:
We utilise external APIs to process transcripts and patient history, leveraging AI capabilities powered by large language models (LLMs) to generate content.
All API endpoints are located within Australia.
We use LLMs that do not store your data.
Data passed to LLMs is not used for training AI models.
Data passed to LLMs is only used to generate clinical notes or documents during your specific interactions, with no history stored between interactions.
5. Data Access Control:
Standard clinical note access permissions apply, ensuring that clinical notes and letters generated with these tools can only be accessed by authorised practitioners.
6. Data Encryption:
All PracSuite data is stored onshore in Australia, using industry-best encryption both at rest and in transit.
7. Access Control:
Mandatory two-factor authentication (2FA) is enabled for all PracSuite accounts to protect against unauthorised access.
By utilising industry-leading practices, we ensure your patient data is secure at every step of your workflow.
Information for Patients
To assist practices utilising the PracSuite AI functionality, we have created a document that you can print to display in your waiting room. It also has a QR code so that patients can view the information on their own devices.
To view the document, go to https://pracsuite.com/ai/au/patientconsent
The document is also attached at the end of this article in both PDF and Word formats.
Here is what is inside the document:
Patient Information and Consent
We are dedicated to providing you with high-quality healthcare while ensuring the protection of your privacy and the accuracy of your medical records. To improve the efficiency of our administrative processes, we use AI technology to assist in creating clinical notes and letters.
How We Use AI
To streamline our clinical documentation process, we may use a combination of practitioner hand-recorded notes, voice transcriptions, or even a voice recording of your consultation. If voice transcription is used, our AI tool transcribes these recordings into written notes, allowing your practitioner to focus more on your care during consultations.
After transcription, the AI system helps format the information into formal clinical documents. These documents are always reviewed and finalised by your practitioner to ensure accuracy and completeness before they are included in your medical records.
Data Privacy and Security
Your privacy is our top priority. We have implemented strict safeguards to keep your data secure:
Once your clinical notes or letters are finalised, the audio recordings are permanently deleted.
Our AI system is hosted within Australia, and it does not store your data or use it for any external purposes, including training or development.
Your Consent
By receiving care at our practice, you are consenting to the use of AI to assist with creating your clinical notes and letters. If you have any questions or concerns about this process, or if you prefer alternative documentation methods, please speak to your practitioner. They will be happy to accommodate your personal preferences.