By default, PracSuite excludes patients that have an SMS marketing status set to Opt-Out from bulk SMS sent from reports.

In a scenario where the SMS you are sending is an important announcement and must be sent to all patients, such as a COVID-19 broadcast, selecting Edit Recipients on the Send Bulk SMS window will allow you to include patients that have opted out of your marketing at your discretion.

If the patient chooses to reply with STOP to an SMS sent from PracSuite reports, the SMS marketing status on their patient file will automatically be set to Opt-Out, excluding them by default from future SMS sent in bulk from reports. Additional opt-out trigger phrases can be configured in Settings > PracSuite Account > SMS.