The following features are not available to users in New Zealand:

Due to new legislation aimed at combating spam SMS in New Zealand, businesses now need to apply for a 'short code' to send commercial SMS in New Zealand with high setup costs and ongoing monthly fees.

Rather than removing all SMS functionality for New Zealand customers, at this time, Smartsoft will bear the cost of the short code on behalf of our users. However, there will be some restrictions to comply with the law.

SMS functions will only be available for appointment reminders, follow-ups, and ad-hoc correspondence of a clinical nature. Sending marketing SMS to New Zealand numbers is prohibited in PracSuite.

Further, the bulk SMS messaging function derived from a patient list in a report and customised SMS Sender IDs will no longer be available.

We apologise for any inconvenience this may cause; however, these changes are necessary to protect the integrity of the SMS channel and ensure compliance with New Zealand law.