The SMS Sender ID features are only available to Australian PracSuite users. These features are not available to international PracSuite users.
By default, PracSuite sends SMS using a rotating pool of mobile numbers. It's also possible to secure a dedicated sender number so SMS from your PracSuite account are always sent with the same number. Using these options, SMS replies from patients will always be returned to PracSuite.
For advanced users, you can also send SMS messages using a Sender ID.
Two types of Sender IDs can be configured in PracSuite:
1. Custom Mobile Number
SMS from PracSuite will be sent from the desired mobile number.
⚠️ When using this type of Sender ID, replies from patients will only be delivered to this number and will not be returned to PracSuite ⚠️
Enabling Custom Mobile Number Sender ID
To enable this feature, go to Settings > PracSuite Accounts > SMS.
Configure the following settings:
Use Sender ID By Default - Whether the sender ID should be enabled by default when manually composing SMS
Show Sender ID When Sending SMS - This will provide the opportunity to toggle the Sender ID on/off when manually composing SMS
ID Type - Select Number
Sender ID - Enter the mobile number you would like the SMS sent from.
You will need to verify the number you have entered. An SMS will be sent with a verification code that you will need to enter back into PracSuite. The number must be verified every 12 months to continue sending messages from PracSuite with this number. You will receive an email in the weeks before your number needs to be re-verified with the steps required to complete this process.
2. Alphanumeric
Due to regulatory requirements, alphanumeric SMS Sender IDs must be relevant to your business and must be approved for use in PracSuite. Using generic SMS Sender IDs such as 'NoReply' or 'DoNotReply' is not permitted.
Alphanumeric Sender IDs can have a maximum of 11 characters and cannot include spaces. Only the following characters are permitted:
a-z
A-Z
0-9
- (hyphen)
_ (underscore)
⚠️ Please note: Patients cannot reply to an SMS sent using an alphanumeric Sender ID. This feature is intended for one-way, no-reply advisory messages to your patients appearing from your business name.
If you'd like to use the alphanumeric Sender ID function and understand that patients cannot reply to these messages, please email our Business Care team with your preferred Sender ID.
Enabling Alphanumeric Sender ID
Once you have received confirmation from Smartsoft that your Sender ID has been approved, you can enable this feature in Settings > PracSuite Accounts > SMS.
Configure the following settings:
Use Sender ID By Default - Whether the sender ID should be enabled by default when manually composing SMS
Show Sender ID When Sending SMS - This will provide the opportunity to toggle the Sender ID on/off when manually composing SMS
ID Type - Select Alphanumeric
Using a Sender ID in Automatic Confirmations, Reminders and Follow Ups
By default, a sender ID will not be used for the automatic SMS Confirmations, Reminders and/or Follow Up features.
If you wish to use your SMS Sender ID for the automatic SMS Confirmations, Reminders and/or Follow Up features, you must enable this option separately on the relevant settings pages in:
Settings > Appointment Book > Confirmations
Settings > Appointment Book > Reminders
Settings > Appointment Book > Follow Ups
