AI Data Security Information for Practitioners
AI Data Security Information for Practitioners
At PracSuite, we prioritise the security and privacy of your patients’ data. Here’s how we ensure that patient information remains safe:
1. Consent for Recordings:
Practitioners are required to obtain explicit consent from patients before recording any conversations or consultations.
PracSuite will also ask for your consent before initiating the conversation audio recording process.
2. Audio Recording Security:
No audio recordings leave our secure Australian cloud environment.
All audio transcribing occurs within our secure Australian cloud environment.
Recordings are destroyed immediately after transcription.
No audio recordings are retained.
3. Transcription Control:
Saving audio transcripts is optional and fully within your control.
4. AI and External APIs:
We utilise external APIs to process transcripts and patient history, leveraging AI capabilities powered by large language models (LLMs) to generate content.
All API endpoints are located within Australia.
We use LLMs that do not store your data.
Data passed to LLMs is not used for training AI models.
Data passed to LLMs is only used to generate clinical notes or documents during your specific interactions, with no history stored between interactions.
5. Data Access Control:
Standard clinical note access permissions apply, ensuring that clinical notes and letters generated with these tools can only be accessed by authorised practitioners.
6. Data Encryption:
All PracSuite data is stored onshore in Australia, using industry-best encryption both at rest and in transit.
7. Access Control:
Mandatory two-factor authentication (2FA) is enabled for all PracSuite accounts to protect against unauthorised access.
By utilising industry-leading practices, we ensure your patient data is secure at every step of your workflow.
AI Data Security Information for Patients
AI Data Security Information for Patients
Your privacy is our top priority at PracSuite. Here’s how we keep your personal data safe:
1. Consent for Recordings:
• Your healthcare provider must obtain your consent before any conversations or consultations are recorded.
• PracSuite ensures that recordings only occur when you have agreed.
2. Audio Recording
• No voice recordings leave our cloud hosting environment.
• All audio recordings occur within our secure, Australian hosting environment.
• All voice to text transcriptions occur on severs managed by us and within our hosting environment.
• Recordings are destroyed immediately after transcription.
• No audio recordings are stored..
3. AI and Data Use:
• Our AI system helps your healthcare provider write clinical notes or letters, using or AI functionality hosted in Australia.
• None of your data is used to train AI models or shared for any other purposes.
4. Data Access Control:
• Only your healthcare provider has access to the clinical notes or letters generated with these tools, ensuring your information stays private.
5. Data Storage and Encryption:
• All of your healthcare data is stored securely within Australia using advanced encryption techniques.
6. Access Security:
• PracSuite ensures only authorised individuals can access your data, requiring two-factor authentication for all healthcare providers using our system.
Your healthcare provider and PracSuite are committed to keeping your information safe. If you have any questions, feel free to ask your provider for more details.