Overview
Automatic Appointment Confirmations for Online Bookings are configured per Appointment Type from Settings > Online Booking > Services. For each of Email and SMS, you can choose to Use System Confirmation Settings, which applies your existing setup from Settings > Appointment Book > Confirmations, including any Business, Profession or Practitioner template overrides, or set a Custom Template, a single template used for everyone who books that Appointment Type through this Service, with no overrides.
How to Configure Online Booking Confirmations
Step 1:
Go to the Settings > Online Booking > Services page.
Step 2:
Select the Service that you want to edit by clicking on it's name.
Step 3:
Click on an Appointment Type.
Step 4:
Click Edit at the top of the page.
Step 5:
Enable or Disable Confirmations for Email and/or SMS confirmations using the toggles.
For Email and SMS, choose Use System Confirmation Settings to apply your existing confirmation setup from Settings > Appointment Book > Confirmations, including any Business, Profession or Practitioner overrides, or choose Custom Template to set one template for everyone who books this appointment type through this service.
Step 6:
Click Save to finalise your changes.
Repeat the above steps for each Online Booking Appointment Type.





