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Online Booking Confirmations

Overview

Automatic Appointment Confirmations for Online Bookings are configured per Appointment Type from Settings > Online Booking > Services. For each of Email and SMS, you can choose to Use System Confirmation Settings, which applies your existing setup from Settings > Appointment Book > Confirmations, including any Business, Profession or Practitioner template overrides, or set a Custom Template, a single template used for everyone who books that Appointment Type through this Service, with no overrides.

How to Configure Online Booking Confirmations

Step 1:

Step 2:

Select the Service that you want to edit by clicking on it's name.

Step 3:

Click on an Appointment Type.

Step 4:

Click Edit at the top of the page.

Step 5:

Enable or Disable Confirmations for Email and/or SMS confirmations using the toggles.

For Email and SMS, choose Use System Confirmation Settings to apply your existing confirmation setup from Settings > Appointment Book > Confirmations, including any Business, Profession or Practitioner overrides, or choose Custom Template to set one template for everyone who books this appointment type through this service.

Step 6:

Click Save to finalise your changes.

Repeat the above steps for each Online Booking Appointment Type.

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