Services are displayed to patients when booking online and can be managed in Settings > Online Booking > Services.

The page will display any existing services and their associated new patient and existing patient appointment types.

Select Add to add create a new service.

Service Details

When creating a new service, specify the Service Name that will be displayed online to patients. The Service will need to be linked to one or more Professions.

The following settings can also be enabled:

Show Description - Explain more about this service to your patients. You can also link to another page on your website to elaborate on this.

Show Photo - Display a photo for the service.

Confirmation Prompt - Present a confirmation prompt that patients must confirm before finalising their appointment.

An example of the Service selection page that your patients will see is shown below:

Appointment Types

When creating a service, you need to specify the Appointment Types that New and Existing patients can select from.

Select Add and select the appropriate appointment type from the drop-down list. Use the cog icon on the right-hand side to manage your preferences for this appointment type.

Tip: If you do not wish for New or Existing Patients to book for this service, do not add any appointment types to the respective grid.

When selecting the settings cog, the following popup will appear:

The following settings can also be enabled:

Display Name - Choose the display name for this appointment type that will be shown online. You can leave this blank if you wish to display the appointment type name that staff see when using PracSuite.

Description - Provide a description for this appointment type that will be displayed online.

Show Duration - Displays the length of the appointment according to the profession and practitioner defaults set on the appointment type.

Show Fees - Displays the fee for the appointment according to the default on the appointment type and the Guest Fee Category.

Allow Notes - Provide the option for the patient to provide a reason for their appointment.

Require Notes - Requires the patient to provide a reason for their appointment.

Payments - Online payments are enabled for this appointment type. More info about online payments can be found here.

Confirmation Email Template - Select the template that will be emailed to the patient after they book online. Confirmations should not be confused with Appointment Reminders, which are sent XX days prior to an appointment.

Confirmation SMS Template - Select the template that will be sent as an SMS to the patient after they book online. Confirmations should not be confused with Appointment Reminders, which are sent XX days prior to an appointment.

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