This article assumes you have set up online bookings for group appointment types. See Enabling Group Online Bookings for more information.
This article covers how to let patients join a Group Appointment Type's Waiting List through Online Booking, and what they experience once they've joined.
Enabling Patients to Join the Waiting List Online
Go to Settings > Online Booking > Services, select the Service and Appointment Type, and turn on Allow patients to join the Waiting List.
Once enabled, this section shows whether Waiting List Auto Book is active for the Appointment Type if you also want a vacancy to be automatically filled from the Waiting List. See Setting Up Waiting List Auto Book for Group Appointments.
Sending the "Added to Waiting List" Email
When a patient joins the Waiting List online, PracSuite can send them a confirmation that they've been added. This is configured on the same Online Booking Appointment Type page:
Send "Added to Waiting List" Email – turn this on to send the confirmation.
Email Template – choose PracSuite Default or a Custom Template.
This confirmation is only sent when a patient joins the Waiting List through Online Booking. It isn't sent for Waiting List entries added by staff.
What Patients Experience
Patients logged into their online booking account will be able to see the Join Waitlist button on classes that are full.
Patients who join the Waiting List through Online Booking receive an "Added to Waiting List" confirmation, if it's enabled for that Appointment Type, letting them know they don't need to do anything else. If a space opens up and Auto Book books them in, they then receive a separate appointment confirmation, configured as part of Auto Book setup.
Patients can remove themselves from the Waiting List at any time by logging into the online booking login portal and using the Leave Waitlist button.
