We always recommend closing your web browser and trying again if you're experiencing issues in PracSuite. If problems persist, a common troubleshooting step is to clear your web browser cache by following the instructions below:

Google Chrome

Visit https://app.pracsuite.com

Select the Padlock icon to the left of the URL.

Select the 'Cookies' option.

Select app.pracsuite.com and select remove.

Note: This above method for Google Chrome does not always clear the cache entirely for PracSuite. If you continue to have issues after completing the above steps, try the following method which will clear the entire cache for Google Chrome, and not just the cache for the PracSuite websites.

Keep in mind this will clear the saved data for ALL websites, logging you out of any sites you are logged into and clear any saved passwords for these sites.

Navigate to the 3 dots in the right corner of Google Chrome, and in this menu select 'Settings'.

On the page that appears, select 'Privacy and Security' option on the left side.

Select the 'Clear Browsing Data' option.

Change the time range to 'All time', and then select 'Clear Data'.

We always recommend closing your web browser after clearing your cache.

Microsoft Edge

Select the Padlock icon to the left of the URL.

Select the 'Cookies' option.

Select app.pracsuite.com and select remove.

Firefox

Visit https://app.pracsuite.com

Select the Padlock icon to the left of the URL

Select the 'Clear Cookies and Site Data' option

Select the 'Remove' option

We always recommend closing your web browser after clearing your cache.

Note: This above method for Firefox does not always clear the cache entirely for PracSuite. If you continue to have issues after completing the above steps, try the following method which will clear the entire cache for Firefox, and not just the cache for the PracSuite websites.

Keep in mind this will clear the saved data for ALL websites, logging you out of any sites you are logged into and clear any saved passwords for these sites.

Navigate to the 3 lines in the right corner of Firefox, and in this menu select 'Settings'.

Select 'Privacy & Security'

Scroll down to Cookies and Site Data and select Clear Data...

Select both Cookies and Site Data and Cached Web Content

Select Clear

We always recommend closing your web browser after clearing your cache.

Microsoft Edge

Visit https://app.pracsuite.com

Select the Padlock icon to the left of the URL

Select app.pracsuite.com and then click Remove.

Select Done.

Safari (macOS)

Visit https://app.pracsuite.com

From the Safari menu, go to Preferences...

Select the Privacy option, and then select Manage Website Data...

Search for PracSuite and then select Remove.

We always recommend closing your web browser after clearing your cache.

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