As two separate products, there are key differences between PracSuite and Front Desk. This information should be used to determine if PracSuite is currently suitable for your practice. Due to the changing nature of software development, this list has been provided as a guide only. If you have any specific needs that are important to you, please contact the Business Care team.
Existing Front Desk users with an active Extended Care Plan have the option to transfer their existing patient data to PracSuite at no cost. Front Desk users without an Extended Care Plan can migrate their data at $290 inc GST. Note that it is not possible to repeat data transfers or to move PracSuite data back to Front Desk.
What Front Desk features and integrations are not currently available in PracSuite?
HICAPS integration - The HICAPS terminal is unable to integrate with cloud-based products like PracSuite. Until HICAPS support this and can provide Smartsoft with the development tools to achieve this, you will need to manually punch in payments and claims into the terminal.
Scanner integration - A web browser is unable to communicate directly with a document scanner. You will need to scan the file to your computer before uploading it to PracSuite.
X-ray viewer and annotation tools
Any and all custom integrations and utilities developed by Smartsoft
What data is transferred from Front Desk to PracSuite?
The majority of your existing patient data on the following Front Desk patient file tabs is transferred to PracSuite:
General
Additional
Medicare/DVA card details
Billing Details
Appointments (a maximum of 24 months of past appointments are transferred)
Transactions (all payments are transferred as 'cash' payments, refunds are not transferred)
Tracking tab
Notes & Warnings
Clinical Notes
Recalls (future recalls only)
Attachments
Contacts
X-rays
Events tab (migrated to the Tasks tab in PracSuite)
The following are also transferred to PracSuite as a part of the migration:
Fee Categories
Item Schedules
Item Codes (excluding stock levels & unit cost)
Item Groups
Appointment Types
Referring Doctors and Organisations
Linked third-party billers
Occupations
Suppliers
Clinical Note Auto-Completes and Quick Buttons
Appointment Book Day Notes & Reminders
What existing data is not transferred from Front Desk to PracSuite?
To follow is a list of data that is not transferred to PracSuite and will remain accessible in Front Desk:
Appointment Statuses (e.g. Patient Arrived, Confirmed) - Instead, all past appointments will have a status of 'Completed' while future appointments are set as 'Booked'.
SMS tab history
Statements
Medicare/DVA claim history
Medical Specialist Referrals (this does not refer to standard referrals added to the Billing Details tab)
Quotations
Waiting List entries
Appointment Book Rules (replaced by Rosters in PracSuite)
Manual Appointment Book Rule Outs
Refunds
Payment methods – all payments are transferred to PracSuite as ‘cash’
Some clinical note data may not come across 100% as it appears on Front Desk i.e. there may be some minor formatting issues.
Patient logins to the Online Booking system – patients will need to sign-up anew for the PracSuite Online Booking system.
What Front Desk data needs to be added to PracSuite manually?
Practice Groups (now known as Businesses) and Practitioner files
Practitioner Rosters (replacing Appointment Book Rules in Front Desk)
User accounts and Roles (security permissions for users)
Clinical note templates
Letter templates
SMS templates
Email templates
Appointment resources
Stock levels & unit cost
What features need to be reconfigured once the data migration is complete?
Appointment Type Defaults (e.g. default duration, width and item code)
Online Bookings (patients awill need to sign-up anew)