Comcare integration allows PracSuite users to submit claims from the Invoice screen via the Tyro Health Online integration. Once claims are approved by Comcare, invoices in PracSuite will automatically be paid off.
Before submitting Comcare claims via PracSuite, you will need to ensure that this type of claiming has been enabled for all relevant providers within your Tyro Health Online account. Click here for further instructions.
Enabling Comcare Integration
Go to Settings > Integration > Tyro Health Online and ensure that Comcare is enabled for all API keys that require Comcare claiming.
Go to Settings > Billing > Item Codes and ensure that the Comcare Claiming Option is enabled on all relevant Item Codes. Only enter an Override Code if the Item Code field does not already contain the Item Code that needs to be sent to Comcare for this service.
Submitting Comcare Claims
To submit Comcare Claims, the patient account that you're billing against must have a Comcare claim/approval number recorded, which can be added via the Accounts tab of the patient file. These values will be sent to Tyro Health Online when submitting the claim.
Provided the above steps have all been completed, you will see the Comcare Claiming option on the invoice screen.
Note: Before starting the claiming process, we recommend downloading any relevant documents, such as Certificate of Capacity or AHRR forms, that need to be uploaded to Comcare.
If both the Tyro Health Online and Tyro Health EFTPOS integrations are enabled, this option will be found in the Tyro Health Online claim menu.
You will then be stepped through the Tyro Health Online process of submitting the claim.
Service notes and any relevant documents, such as a Certificate of Capacity, that need to be submitted to Comcare can be attached as a part of this process.
Once Comcare has processed the claim, the approved or declined response will automatically be sent to PracSuite. If approved, the invoice will automatically be paid off with a bank transfer payment.
All Comcare claims submitted via the integration will be recorded in the Tyro Health Online tab of the patient file and on the Tyro Health Online report.