For patient convenience, PracSuite's appointment confirmations and reminders allow you to include Add to Calendar links that make it easy for the patient to add their appointment to their calendar on their personal devices.
Patients adding their appointments to their calendars have the following benefits, depending on the device they're using:
Their calendar app can provide additional reminders about the appointment
Their calendar app can suggest a 'time to leave' to arrive at the practice on time
The patient can tap to get directions to your practice
If it's a telehealth appointment, the Zoom, Google Meet or Teams join link will be included
When selecting the link from your SMS or email, the patient will be able to select their preferred calendar to add their appointment to.
Including Add to Calendar links in your appointment reminders and confirmations is as simple as including the <<AppointmentIcalLink>> merge field into your templates.
Including Add to Calendar links in SMS templates
From the Appointment dropdown, insert the Appointment iCal Link merge field.
Select Save to finalise your changes.
Including Add to Calendar links in email templates
From the Appointment dropdown, insert the Appointment iCal Link merge field.
After selecting the Appointment iCal Link merge field, it will be copied to your clipboard.
Place your cursor where you would like to use the tag, and right-click > paste or press CTRL V to place the client field in your email template.
Select Save to finalise your changes.
Features that support Add to Calendar links
Once your template has been created or modified to include the Appointment iCal Link merge field, you'll be able to use the Add to Calendar links when sending emails or SMS using the features listed below. Click through the links below to learn more about each feature.
Manual emails and SMS sent from the Appointment Details screen