A Medicare Bulk Bill Claim results in the rebate being paid back to the practice or practitioner and no gap being charged to the patient.
After adding items to an invoice, the option to process a Medicare Bulk Bill Claim via Tyro Health Online will appear. If you do not see the Medicare claim options after adding an item, ensure that the item added is enabled for Medicare claiming. More information on item code claim options can be found here.
Click Medicare Bulk Bill to start the claiming process.
The Tyro Health Online popup will appear allowing you to preview the claim, verify card details and edit details if necessary.
Click Submit Claim to finalise the process.
Medicare claims submitted via Tyro Health Online are generally paid within 48 hours of submission. When a bulk bill claim has been paid by Medicare, the payment will automatically be added to the invoice in PracSuite and the invoice automatically closed off.
The claim is paid at Medicare but the invoice is still outstanding in PracSuite
PracSuite generally only receives a payment once Medicare has settled the funds into your account. A claim can show as completed in Tyro Health Online before it has been paid. To check:
Open the invoice in Tyro Health Online and check the payment report.
If there is no payment data in the payment report, select refresh to fetch the latest payment data from Medicare. If there is still no payment data after refreshing, contact Tyro Health support.
If the payment has been completed but has not been entered into PracSuite, add the payment to the invoice manually.