This article aims to answer many frequently asked questions regarding the Front Desk to PracSuite migration process, including:

PracSuite is a modern practice management system built for the web. It can be accessed through a web browser on PC, Mac, iPad and other devices with modern web browsers. This means your data is safely and securely stored and backed up in Australian-based cloud servers, and doesn't require any complex server setups within your practice.

PracSuite includes many features that Front Desk doesn't offer, including:

We recommend booking a demo with our team for a closer look at PracSuite's features.

PracSuite has a monthly subscription fee per practitioner. It starts at $84 (ex GST) for your first practitioner, and each additional practitioner costs less as your total number of practitioners grows. Practitioners who work part time are charged a lower rate that is applied automatically. Every subscription includes access to all features, unlimited devices, locations and admin staff, phone and live chat support, regular updates, unlimited emails, and secure cloud hosting and backup.

A few things are priced separately: SMS credits, which are bought in bundles, the optional PracSuite AI add-on, and optional guided setup and training. If you use Tyro Health Online for claiming or payments, Tyro's own fees apply as well.

To work out your monthly fee, use the PracSuite pricing calculator.

Further information regarding Front Desk data transfer inclusions and exclusions can be found here.

Most of the setup is done ahead of time, and the data migration is the final step. Our data migration team will work with you to agree your data migration date, which is usually 3 to 4 weeks after you sign up. In that time you'll work through setup and training, and practise your workflows in PracSuite, so you're ready on the day. What you need to set up is covered in What do I need to set up from scratch in PracSuite?

The data migration can only be done once. It isn't possible to repeat the data transfer or to move your PracSuite data back to Front Desk, so use this time to get comfortable with PracSuite before your data migration date. Further information about the PracSuite setup process can be found here.

Because we bring across the majority of your Front Desk data, your setup focuses on the following:

You can also use this time to explore new features that Front Desk doesn't offer, so they're ready from day one. These include forms, advanced email templates, advanced letter templates and AI clinical note templates.

Very few practices close for the data migration. If there's a weekday where you only work a half day, that can be a good date to choose.

Otherwise, you can keep using Front Desk on the day. We import your data from a backup taken the morning of your migration, or the evening before for larger databases, so anything you add to Front Desk after the backup is taken won't be imported into PracSuite and will need to be entered manually.

Please find a general overview of the final data migration date and process below:

By mid-late afternoon on your data migration date, our team will call to confirm that your data migration is complete. After this time, you will need to start using PracSuite. Once you've received this call, we highly recommend reviewing the following within PracSuite:

Due to the decommissioning of Front Desk on 1 October 2027, whether you can access Front Desk after your data migration depends on how your clinic uses it.

If you own your Front Desk licence outright, your existing installation will remain on your computer after migration, so you can keep it as a reference copy. From 1 October 2027 Front Desk will be unsupported and may stop working if Windows or other software changes, so we recommend reviewing your migrated data in PracSuite rather than relying on Front Desk.

If you subscribe to Front Desk, Front Desk will be disabled on 1 October 2027 and there is no read-only option after that date. Please review your migrated data in PracSuite before then.

Yes. HICAPS users can use their terminal manually alongside PracSuite without issue.

Note that the HICAPS terminal cannot integrate with any cloud-based products like PracSuite. Until HICAPS can provide Smartsoft with the development tools to achieve this, you will need to manually enter in payments and claims into the terminal. If you're happy to use the HICAPS terminal in this way, then there is no need to consider other options.

If an integrated terminal experience is a must for your practice, your only option is to look at setting up a Tyro terminal, which can be integrated with PracSuite.

Tyro Health Online is the backbone of the following online claiming and digital payment features in PracSuite:

Click here to learn more about Tyro Health Online and its associated pricing.

To use any of the above features, you will need to set up your Tyro Health Online account and integrate it with PracSuite.

If you want to use the Medicare/DVA claiming features, note that you must submit provider registration paperwork to Services Australia. You will be guided through this process while setting up your Tyro Health Online account. Note that Services Australia can take several business days to process your registration for online claiming via Tyro Health Online.

If you choose not to use the Tyro Health Online integration, the only other integrated method of Medicare claiming is via the Tyro Health EFTPOS terminal.

Tyro Health Online is a completely virtual solution (i.e it is not a physical terminal) and for the majority of practices, Tyro Health Online will not replace your physical HICAPS or Tyro terminal.

The majority of PracSuite users only require Tyro Health Online for Medicare & DVA online claiming. They will continue using their HICAPS or Tyro terminal for card payments and health fund claims.

As mentioned above, the Tyro Health Online integration also supports additional, optional features including: