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An Overview of PracSuite's Reports, Dashboard & Performance

A guide to the Dashboard, Performance and Reports areas under the Reports menu, including every standard report and how to get more from them.

From the Reports menu you can build live business intelligence widgets on your Dashboard, track practitioner KPIs on the Performance page, and run detailed, filterable Reports on billing, appointments, clients and integrations. This article gives you an overview of all three areas so you can quickly find the right tool for what you're trying to find out.

Dashboard

Your Dashboard is a customisable live business intelligence screen. You build it yourself from widgets, graphs, tables or single KPI values, each pulling live data such as appointment totals, billing totals, patient visit averages, online bookings, unique patients, or appointment book utilisation. Widgets can be filtered to a business, profession or practitioner, and once built, can also be added to your home screen for quick reference.

Use the Dashboard when you want an always-on, at-a-glance view of how the business is tracking, e.g. a screen in reception showing today's bookings, or a widget tracking billing trends over the month.

Performance

The Performance page is a separate, KPI-focused view for tracking individual practitioner performance against targets. You build Metric Groups made up of Metrics (appointment, billing or patient-based), each with a configurable weekly target per practitioner. Results show progress against target and trend versus the previous period.

Use Performance instead of the Dashboard when you specifically want practitioner accountability and goal-tracking, e.g. "is each practitioner hitting their appointment or billing target this month", rather than a general business snapshot. Practitioners can also be given a cut-down version of their own metrics on their home screen, without seeing everyone else's data.

Dashboard vs Performance, in short: Dashboard = general live business intelligence, built freely from any combination of widgets. Performance = structured KPI tracking against targets, built around practitioners specifically.

Billing

Each report below lists its filters and its results. Results show what you see on screen first, then the extra columns that only appear when you export to Excel. Where a report has report types (for example Patient or Practitioner), each type is listed separately and some filters apply to one type only.

Account Balance

Lists all outstanding amounts and credits as of right now, groupable by practitioner or business. Use this to see who currently owes money, or what's owed to a specific practitioner today. Choose the Summary, Detailed or Practitioner Totals report type. The filters and results differ by type. In Summary mode, you can also choose whether debt for third-party accounts is attributed to the payer or the patient, rather than always showing against the payer.

Filters

  • Type: Summary (default), Detailed or Practitioner Totals

  • Transaction with (optional): Business / Profession / Practitioner or Settlement Account, then pick from the list

  • Fee Category (optional)

  • Group by (optional): Practitioner or Business (Business only for the Practitioner Totals report type)

  • Invoice Status: All (default), Issued or Unissued

  • Balance Type: All (default), Outstanding or Credits. Only shown when Invoice Status is All. Only Outstanding is offered for the Practitioner Totals report type, when grouped by Practitioner, or when Transaction with is a practitioner or profession

  • Attribute Third-party and Family Balances to: Payer (default) or Patient (or Client) (Summary report type only)

Results

Summary report type: on screen

  • Patient (or Client) Name, Account, Un-issued, Current, 7 Days, 14 Days, 30 Days, 60 Days, 60 Days+ and Total

  • When grouped, the Practitioner or Business becomes a heading with Sub Total and Total rows. Ungrouped, there is a single Total row

  • When attributing to the patient, and the patient and payer differ, the name cell shows the patient first and the payer second

  • Click a row to open the patient

Summary report type: additional columns in the Excel export

  • Title, First Name and Surname (on screen these are in the single Name column)

  • Practitioner or Business column (only when grouped)

  • Client ID

Detailed report type: on screen

  • Invoice #, Invoice Due, Item, Description, Item Date, Practitioner, Billed and Owing

  • Grouped by patient (or client) name and account, with a Total $ row for each. There are no aged columns

  • Click a row to open the invoice

Detailed report type: additional columns in the Excel export

  • Title, First Name, Surname and Account (on screen these are in the group heading)

  • Practitioner (with business) or Business column (only when grouped)

  • Client ID

Practitioner Totals report type: on screen

  • Practitioner, Un-issued, Current, 7 Days, 14 Days, 30 Days, 60 Days, 60 Days+ and Total

  • Shows the business with the practitioner when not grouped. When grouped by Business, the business becomes a heading

Practitioner Totals report type: additional columns in the Excel export

  • Business column (only when grouped by Business)

Bank Transfers

Tracks bank transfer balances and payments, including which invoices and items each transfer was applied to.

Filters

  • Date Range (default Last Week)

  • Bank Transfer Status: Any, Incomplete (default) or Complete

  • Bank Transfer Type: All (default), Personal or Group

  • Settlement Account / Business (optional)

  • Amount between (optional): whole dollars up to 99999, default maximum 100 when switched on

  • Search Remittance Number (search box above the grid)

Results

On screen and in the Excel export

  • Date, Remittance Number, Type, Business, Amount, Payer, Balance and Status

  • Status shows Complete or Incomplete in the Excel export

  • New Group Bank Transfer button above the grid (needs edit access)

  • On screen only: click a row to open the transfer, a delete column (blocked when payments exist), and an expandable detail row when payments exist. The detail row shows Date, Name, Item Code, Description, Practitioner, Amount, GST and Invoice #

Banking Sheet

Summarises cash and cheque payments received under a Settlement Account.

Filters

  • Date Range: Date (default, uses the standard range selector, default Last Month) or Date & Time (from and to date-times, default today 9:00 to 17:00)

  • Settlement Account (required)

  • Transaction with (optional): Business / Profession / Practitioner

  • Include: Cash (default on) and Cheques (default on)

Results

On screen and in the Excel export

  • Drawer, Bank, Branch, Number and Amount, one row per cheque

  • On screen, each account has a footer showing Number of Cheques, Cheques, Cash and Total. These totals are not in the Excel export, which lists cheque rows only

  • With only Cash included, the cheque rows are hidden and the footer shows Cash and Total. With only Cheques included, the footer shows Cheques and Total

Billing

Reports on items billed or paid within a date range (searchable by invoice date, item date, payment date or allocation date), broken down as either a Patient report (a detailed per-patient billing listing) or a Practitioner report (a summary groupable by schedule, business, practitioner and/or fee category). The filters and results differ between the two. This is the core billing report, and is generally the primary report used to calculate practitioner wages or commissions. See Suggested Reports For Practitioner Wages for a full walkthrough of billed-vs-paid settings.

Filters

  • Report Type: Patient (or Client) or Practitioner (default)

  • Date Range (default This Month)

  • Report On: Items Billed In Range (default) or Items Paid In Range

  • Search by: Invoice Date (default) or Item Date when reporting on items billed. Allocation Date or Payment Date when reporting on items paid

  • Only include items with a payment (shown ticked and locked when Search by is Payment Date or Allocation Date)

  • Transaction with (optional): Business / Profession / Practitioner or Settlement Account

  • Item: pick an item group, schedule or individual items

  • Fee Category (optional, can select more than one)

  • Tags: Filter Using Tags, with Categories, Tags Applied To, a tag search and a list with Tag, Category, Inc. If Any, Inc. If All and Exclude (Patient report type only)

  • Group By (Practitioner report type only): Schedule (default on), Business, Practitioner (default on) and Fee Category

Results

Patient report type: on screen

  • Invoice Date, Invoice #, Item Date, Item, Description, Practitioner (shown with business), Qty, Fee, Discount, Billed GST, Total, Payments, Paid GST and Owing

  • Grouped by patient (or client), with the name and account as the heading and group totals

  • Click a row to open the invoice

Patient report type: additional columns in the Excel export

  • Client ID, Name, Account, Date of Birth and Bill To

  • Schedule, Fee Category and Business

  • Discount (Total) and Net Fee (Exc GST)

  • Payments (Exc GST)

  • Allocated Times

  • Created By, Created Date, Last Modified By and Last Modified Date

  • NDIS Number (only if NDIS is enabled)

Practitioner report type: on screen

  • Item, Description, Fee, Discount, Billed GST, Net Fee, Payments, Paid GST and Qty.

  • Grouped by the Group By options you choose. When Fee Category is combined with other groups, it sits under each item code and its name shows in the Description column

Practitioner report type: additional columns in the Excel export

  • Schedule, Business, Practitioner and Fee Category columns for the Group By options you choose (Business and Practitioner are added together if either is chosen)

  • Net Fee (Exc GST)

  • Payments (Exc GST)

Cheques

Tracks cheque balances and payments, including which invoices and items each cheque was applied to.

Filters

  • Date Range (default Last Week)

  • Cheque Status: Any, Incomplete (default) or Complete

  • Cheque Type: All (default), Personal or Group

  • Settlement Account / Business (optional)

  • Amount between (optional): whole dollars up to 99999, default maximum 100 when switched on

  • Search Cheque Number (search box above the grid)

Results

On screen and in the Excel export

  • Date, Cheque Number, Type, Business, Amount, Drawer, Bank, Branch, Balance and Status

  • Status shows Complete or Incomplete in the Excel export

  • New Group Cheque button above the grid (needs edit access)

  • On screen only: click a row to open the cheque, a delete column (blocked when payments exist), and an expandable detail row when payments exist. The detail row shows Date, Name, Item Code, Description, Practitioner, Amount, GST and Invoice #

GST Reconciliation

Tracks GST-inclusive invoices, items and payments, as a summary or detailed report, for both cash and accrual accounting. The filters are the same for both, but the results differ by report type. Use this at BAS time.

Filters

  • Report Type: Summary (default) or Detailed

  • Date Range (default Last Month)

  • Accounting Method: Cash (default) or Accrual

  • Transaction with (optional): Business / Profession / Practitioner or Settlement Account

Results

Summary report type: on screen

  • Practitioner Name, Amount and GST (a column with no heading holds the Total labels)

  • Grouped by business, with group totals and a Practice Total row

Summary report type: additional columns in the Excel export

  • Business

Detailed report type: on screen

  • Date, Patient (or Client) Name, Item Code, Description, Amount and GST (plus a column with no heading)

  • Date is the payment date for Cash, or the service date for Accrual

  • Grouped by business, then practitioner, with group totals and a Practice Total row

  • Click a row to open the patient

Detailed report type: additional columns in the Excel export

  • Business and Practitioner Name (group headings on screen)

  • Client ID

Invoice Adjustments

Lists items dated before a chosen date and any modifications made to them within a chosen adjustment period, including who made the change. Use this to track down what changed on already-reconciled invoices and factor those changes into your next payroll cycle. Not designed for finding changes to a specific patient's invoice, or for isolating one admin user's changes (the With filter only supports Business or Practitioner). Use the Audit Log for either of those instead. See How to Generate an Invoice Adjustments Report.

Filters

  • Adjustments Made: date range (default Today). Choosing it also sets Item Dated Before to the start of the range

  • Item Dated Before: required date (default today). Items dated on or after this date are left out

  • With (optional): Business or Practitioner

  • Group by: Business and Practitioner (both off by default, tick both to nest)

Results

On screen

  • Adjustment Date (with time), Patient (or Client), Account, Invoice #, Item Date, Item Code and Practitioner (shown with business)

  • Net Fee Change, Discount Change, Write Off Change, GST Change and Total Change (in period)

  • Action, Reason and Modified By

  • Action shows what happened: Item Created, Item Deleted, Item Dated into Period, Item Dated out of Period, Fee Increased, Fee Decreased, and Discount or Write Off Added, Increased, Decreased or Deleted

  • Group totals and a Totals row. Rows reading Detailed Audit Log Not Available (with blank amounts) can appear for older date ranges

  • Search the grid by invoice number

Additional columns in the Excel export

  • Invoice Date, Fee Category, Item Description and Item Schedule

  • Business (on screen it is shown with the practitioner)

  • Total Change (the on-screen column is Total Change (in period))

Item Codes

Lists active schedules and item codes with their default fee structure per fee category (optionally including inactive codes).

Filters

  • Item Group / Schedule / Item: pick from the list (inactive schedules and items are not offered)

  • Include inactive item codes (default off)

  • Include fee categories with a $0.00 fee (default off)

Results

On screen

  • Item Code (only on the sub-heading row for each code), Description, Fee, Discount, Ex. GST and Total

  • Grouped by schedule, then by item code. The Description column holds the fee category name on each fee row

Additional columns in the Excel export

  • Schedule

  • Fee Category

  • Item Code and Description repeated on every row

Outstanding Invoices

Reports on and actions invoices with a current outstanding balance. More than a balance list, this is also how most practices get invoices out the door and chase payment. Select owing invoices and Print or Email them in bulk, whether that's the first send, a reminder, or an overdue notice, and adjust invoice/due dates in bulk at the same time. See How to Manage Outstanding Invoices. For hands-off follow-up, invoice reminders can also be fully automated instead of run manually from this report. See Automatic Invoice Reminders.

Filters

  • Date Range (default All Time)

  • Search by: Invoice Date (default) or Due Date

  • Invoices to Include: All, Not On Hold (default) or On Hold

  • Transaction with (optional): Business / Profession / Practitioner or Settlement Account

  • Fee Category (optional, can select more than one)

  • Payer (optional, can select more than one)

  • Invoice Status: Not Issued (default on), Issued (off) and Overdue (off)

  • Above the grid: Action (All, Print, Email or Print & Email), an Invoice # search and a Search Name box

Results

On screen

  • A tick box for each invoice, a warning icon when the invoice has no email address, then Action, Invoice #, Invoice To, Account, Date, Status, a lock icon (period locked), Issued, Due Date, Total, Balance and Business

  • A Total row at the foot of the grid

  • Each row has an Action drop-down: Print, Email or Print & Email

  • The Process, Print and Email buttons above the grid act on the selected invoices

Additional columns in the Excel export

  • Patient (or Client) (the client name)

  • Client ID

Owing At

Retrospectively excludes payments made after a chosen date, to show what was owing as of that historical date. Use this for historical debtor snapshots, for example "what did this client owe at 30 June."

Filters

  • Owing at 12AM on: a single date (default today)

  • Owing to (optional): Business, Profession or Practitioner, or a Settlement Account

  • Group by (optional): Business or Profession

Results

On screen

  • Practitioner and Total Owing

  • When grouped, the Business or Profession becomes a heading with group totals, and a grand Total row sits at the end

Additional columns in the Excel export

  • Business column (only when grouped by Business)

  • Profession column (only when grouped by Profession)

Pass Redemptions

Shows pass redemptions in a date range, broken down as a Patient (or Client) report or a Practitioner report, separately from the Billing report. The filters and results differ between the two. If you sell prepaid passes, combine this with the Billing report (excluding pass purchases) to get a complete wages picture without double-counting. See Creating & Redeeming Passes and Suggested Reports For Practitioner Wages.

Filters

  • Date range

  • Report type: Patient (or Client) or Practitioner (default)

  • Transaction with (optional): Business, Profession or Practitioner, or a Settlement Account

  • Item: Item Group, Schedule or Item

  • Fee category (optional)

  • Group by (Practitioner report type only): Schedule (default on), Business, Practitioner (default on) or Fee Category

Results

Patient (or Client) report type: on screen

  • Date, Item, Description, Practitioner, Qty, Fee, GST and Total

  • Rows are grouped by patient (or client), and the footers add up positive fees only

Patient (or Client) report type: additional columns in the Excel export

  • Client ID, Name, Account and Date of Birth

  • Schedule, Fee Category and Business

  • Net Fee (Exc GST)

  • Allocated Times

  • Created By, Created Date, Last Modified By and Last Modified Date

  • NDIS Number (only when NDIS is enabled)

Practitioner report type: on screen

  • Item, Description, Redemption Value, GST and Qty.

  • Business, Practitioner and Schedule appear as group headings, depending on the Group by options ticked

  • When Fee Category is grouped with another option, Item is blank and Description shows the fee category

Practitioner report type: additional columns in the Excel export

  • Schedule, Business and Practitioner columns (when grouped)

  • Fee Category column (when grouped)

  • Net Fee

Passes

Lists passes sold to patients, searchable by sold date, start date, expiry date or completion date, and filterable by fee category and active/inactive patients. This tracks sales, separately from the Pass Redemptions report which tracks usage. See Creating & Redeeming Passes.

Filters

  • Patient (or Client) status: Active (default), Inactive, Inactive (excluding deceased), All, All (excluding deceased) or Deceased

  • Date range (default Today)

  • Search by: Sold Date (default), Start Date, Expiry Date or Completed Date

  • Pass (optional): one or more pass types

  • Fee category (optional)

  • Transaction with (optional): Business, Profession or Practitioner, or a Settlement Account

  • Include: Sessions and Money Pools (both on by default)

  • Status: Pending, Active, Expired and Completed (all on by default)

  • Tags: tick Filter Using Tags, choose a Category and where the tags are applied (All, Clinical Notes or Patient (or Client) Files), then set each tag to Inc. If Any, Inc. If All or Exclude

Results

On screen and in the Excel export

  • Patient (or Client), Pass Type, Pass Code and Description

  • Sold Date, Start Date and Expiry Date

  • Used and Remaining: shown as x/max for session passes and $x/$pool for money pools

  • Last Redemption and Status

Payments

Shows payments made against invoices, searchable by payment date or invoice date and groupable by business or payment method.

Filters

  • Search by: Payment Date (default), Invoice Date or Allocation Date

  • Date range (default Today), with a Date or Date & Time choice (Date & Time is not offered when searching by Invoice Date)

  • Group by (optional): Business or Payment Method. For practices with more than one business it starts set to Business

  • Payment received by (optional): businesses and settlement accounts

  • Invoice with (optional): Business, Profession or Practitioner, or a Settlement Account

  • Amount between: a minimum and maximum amount (0 to 99999)

  • Payment methods (all on by default, with Select All): Cash, Credit Card, your debit method (for example EFTPOS), Health Fund, Cheque, Bank Transfer, Gift Card, Medicare/DVA (when Medicare is enabled) and Stripe (when Stripe is enabled). Credit Card and Health Fund can be narrowed to Manual, Tyro EFTPOS or Tyro Health Online, and the debit method to Manual or Tyro EFTPOS (the Tyro options appear when Tyro reporting or Tyro Health Online reporting is on)

  • Custom payment methods (only if you have set some up): all on by default, with Select All

Results

On screen

  • Payment Date / Time, Received by (Business), Payment From, Account, Practitioner, Item, Invoice # and Payment Type (shown as type: amount), and Amount

  • Grouped by Business: the Received by (Business) column is dropped and Item shows code and description

  • Grouped by Payment Method: Payment Type shows the total for that payment type

  • Footers: Total Received, Received by X for Y (payments across businesses) and Total Unallocated Payments

  • Payments with no invoice are unallocated and have a blank Invoice #

Additional columns in the Excel export

  • Practitioner Business

  • Item Code and Item Description as separate columns, and Item Date

  • Payment Type Total

  • Invoice ID, Payment ID, Item ID and Client ID

  • Remittance Number and Allocation Date

  • Created By, Created Date, Last Modified By and Last Modified Date

  • Notes

Quotes

Lists the quotes created in a date range with their status, expiry, practitioner, business and total. Use this to see which quotes are still waiting on a response, which are about to expire, and which have been converted to an invoice. See Creating and Processing Quotes.

Filters

  • Date range (default This Month)

  • Quote Status: All (default), Unissued, Issued, Converted to Invoice or Expired

  • Search By: Quote Date (default) or Quote Expiry

  • Transaction with (optional): Business, Profession or Practitioner, or a Settlement Account

  • Item (optional)

  • Fee Category (optional)

Results

On screen

  • Quote Date, Quote #, Patient (or Client), Expiry, Status, Practitioner, Business and Total (Inc GST)

  • Click a row to open the quote on the patient file

Additional columns in the Excel export

  • Client ID, Account and Bill To

  • Issued Date, Converted Invoice # and Converted Date

  • Quote GST, Quote Total (Ex GST) and Discount (Total)

  • Created By, Created Date, Modified By and Modified Date

  • Quote Notes and Practice Notes

Reconciliation

Lists all payment methods used in a date range with total value and count per type. This is the report used for end-of-day reconciliation against your cash drawer, EFTPOS terminal or bank statement. See End of Day Reconciliation and Managing Discrepancies.

Filters

  • Date range (default Today), with a Date or Date & Time choice (default Date)

  • Include paid item summary (default off)

  • Group Tyro Health EFTPOS payments (default on, shown only when Tyro reporting is enabled)

  • Transaction with (optional): Business, Profession or Practitioner, or a Settlement Account

  • Group by: Business (default on) and Date (default off)

Results

Main grid: on screen

  • Payment Received, Value, Refunds, Total, GST and Number

  • Credit card rows are broken down by card type

  • Tyro EFTPOS payments are grouped as Tyro Health EFTPOS, with the surcharge in brackets

  • Footer totals at the bottom

Main grid: additional columns in the Excel export

  • Business column (when grouped by Business)

  • Date column (when grouped by Date)

Paid item summary grid: on screen (when Include paid item summary is ticked)

  • Item, Description, Fee, Discount, Billed GST, Net Fee, Payments, Paid GST and No.

  • Grouped by Business and/or Date (as ticked), then Schedule, then Practitioner

Statements

Creates and actions statements in bulk to summarise client invoices, by Business or by Settlement Account. The filters differ between the two statement types. See How to Create Statements in Bulk Using the Statement Report.

Filters

  • Date range (default All time)

  • Search by: Invoice Date (default), Due Date or Payment Date. Choosing Due Date ticks Paid in the Include section automatically

  • Invoices to include: All, Not On Hold (default) or On Hold

  • Statement type: Business (default) or Settlement Account

  • Transaction with (optional): Business, Profession or Practitioner, or Settlement Account (Business statement type)

  • Fee category (optional) (Business statement type only)

  • Settlement Account (required) (Settlement Account statement type only)

  • Transaction with (optional, shown once a Settlement Account is chosen): businesses (Settlement Account statement type only)

  • Business Header & Preferences (required) (Settlement Account statement type only)

  • Include: Unissued (off by default), Issued (on), Overdue (on) and Paid (off)

  • Statement options: Include invoice copies (off by default), Include unallocated payments (on), Print itemised invoices on statements (off), and Do not send if last statement was within a set number of days (off, 30 days in the box by default)

Results

On screen

  • Row tick box, a warning icon where the client has no email, and an Action choice per row (Print, Email or Print & Email)

  • Invoice To, Account, Businesses and Total Invoices

  • Current, 7 Days, 14 Days, 30 Days, 60 Days, 60 Days+ and Total

  • Toolbar: Process, Print and Email buttons (with a confirmation and email template choice), a filter by Action and a Search Name box

Additional columns in the Excel export

  • Client ID

Stock Adjustments

Tracks manual stock adjustments, arrivals and stocktakes, showing the item-level quantity changes applied in each adjustment. This report loads full adjustment history and filters client-side, so it may take a moment to load on large datasets. Use the New Adjustment button to record a new adjustment.

Filters

  • Date range: All, Future or Last Week. Last Month and Last 6 Months also appear when you have older adjustments

  • Type: All, Adjustment, Arrival or Stocktake

  • Supplier (only available when Type is All or Arrival)

  • Business

Results

On screen

  • Date/Time, Type, Supplier, Business, User and Note, newest first

  • Expand a row to see Item Code (with the description underneath) and the quantity: New Level for a stocktake, Arrival for an arrival, or Adjustment (+ or -) for an adjustment

Stock Levels

Reports on current stock levels per business, or on stock that needs reordering. Choose the Stock Levels report type or the Stock Order report type. The filters stay the same but the results differ. Performing the actual stocktakes, arrivals and manual adjustments is done from Inventory settings rather than from this report. See Managing Stock in PracSuite.

Filters

  • Type: Stock Levels (default) or Stock Order

  • Supplier (optional): one or more suppliers

  • Settlement Account / Business (optional)

  • Item Group / Schedule / Item (optional)

  • Include inactive item codes (default off)

  • Include stock notes (default off)

Results

Stock Levels report type: on screen

  • Item Code (links to the item settings), Description, Min. Level, Cur. Stock, Unit Cost and Value

  • Stock notes appear under the description when Include stock notes is ticked

  • Grouped by Schedule, with totals. If your practice manages stock per business, Business is the top-level heading

Stock Levels report type: additional columns in the Excel export

  • Schedule column

  • Business column (only if your practice manages stock per business)

Stock Order report type: on screen

  • Supplier Code, Item Code, Description, Unit Cost, Order Qty., Min. Level and Cur. Stock

  • Grouped by Supplier (then Business if your practice manages stock per business), with the supplier's details in a tooltip

Stock Order report type: additional columns in the Excel export

  • Supplier column

  • Business column (only if your practice manages stock per business)

Stock Profits

Shows unit costs, net fee, profit and margin for items sold in a date range, with an optional commission. Unit costs use each item's current unit cost (from the default supplier for each business), not the cost at the time of sale.

Filters

  • Date range

  • Search by: Invoice Date (default), Item Date, Payment Date or Allocation Date

  • Only include items with a payment (ticked and locked when Search by is Payment Date or Allocation Date)

  • Transaction with (optional)

  • Item Group / Schedule / Item

  • Commission Rate: tick the box and enter a percentage (0 to 100)

  • Group by: Schedule (default on), Business, Practitioner (default on) or Fee Category

Results

On screen

  • Item, Description, Unit Costs, Net Fee, Profit, Margin, Commission (with the rate) and No.

  • Schedule, Business and Practitioner appear as group headings, depending on the Group by options ticked

  • When Fee Category is grouped with another option, Item is blank and Description shows the fee category

Additional columns in the Excel export

  • Schedule, Business and Practitioner columns (when grouped)

  • Fee Category column (when grouped)

Transactions

Lists all transactions in a date range, filterable by business, profession, practitioner or settlement account. Choose the Detailed report type for individual transactions or the Summary report type for totals by business or practitioner. The filters and results differ between the two.

Filters

  • Transaction date range (default Today)

  • Report type: Detailed (default) or Summary

  • Search by: Transaction Date (default), Invoice Date or Item Date

  • Transaction with (optional): Business, Profession or Practitioner, or a Settlement Account

  • Item: Item Group, Schedule or Item (optional)

  • Amount between: a minimum and maximum amount (0 to 99999)

  • Group by (optional): Business, Practitioner, Business then Practitioner, or Practitioner then Business

  • Include: Items, Payments, Refunds, Write-offs, Credit Allocations and Pass Redemptions (all on by default) (Detailed report type only)

Results

Detailed report type: on screen

  • Date, Patient (or Client), Account, Invoice #, Practitioner (with the business underneath), Item, Description, Debit, Credit, GST and Balance

  • When grouped by a Practitioner option, Practitioner becomes a group heading instead of a column

  • A totals table beside the filters (Transaction Type, Ex GST, GST and Total) for: Billed, Discounts, Write Offs, Net Billed, Received, Received Unallocated, Total Received, Allocations, Credit Allocations, Total Allocations, Refunds and Pass Redemptions (only when passes are enabled)

Detailed report type: additional columns in the Excel export

  • Invoice ID, Item ID, Payment ID, Refund ID and Client ID

  • Default Practitioner First Name, Default Practitioner Surname and Default Practitioner Business

  • Allocation Time

Summary report type: on screen and in the Excel export

  • Business / Practitioner, then Ex GST, GST and Total for each of: Billed, Discounts, Write Offs, Net Billed, Received, Received Unallocated, Total Received, Allocations, Credit Allocations, Total Allocations, Refunds and Pass Redemptions (only when passes are enabled)

  • Received Unallocated only shows when there are unallocated payments, and it is a single column in the Excel export

  • On screen the figures for each group sit in one summary cell, the same as the totals table beside the filters

Appointments

Activity

Appointments created, cancelled, rescheduled or missed within a date range. Use this to find patients who cancelled or missed an appointment and have nothing booked in the future, which is useful for follow-up.

Filters

  • Date range (default Today)

  • Time range: Any Time (default), AM, PM, Before or After

  • Search by: Appointment Date (default) or Last Modified

  • Order by: Patient (or Client) Name (default) or Appointment Time

  • Appointment with: Business, Profession or Practitioner

  • Appointment type

  • Made by

  • Include (all ticked by default): Created Appointments (only shown when Search by is Last Modified), Cancelled Appointments, Rescheduled Appointments, Missed Appointments

  • Exclude: Appointments rescheduled within same day (unavailable while Rescheduled Appointments is unticked)

  • Exclude: Patients (or Clients) with future appointments

  • Only exclude if future appointment is with: Business, Profession or Practitioner (works only when the Exclude Patients (or Clients) with future appointments box is ticked)

  • Filter using tags

Results

On screen

  • Name (the appointment type short code is shown in brackets)

  • Preferred Phone

  • App Time

  • Resched. Time (a link to the appointment book)

  • Modified (the user who made the change is shown beneath)

  • Reason

  • Grouped by business or practitioner, then by activity type, with counts and footer totals

  • Footer totals: Created, Cancelled, Rescheduled and Missed when Search by is Last Modified, otherwise Cancelled, Rescheduled and Missed

Additional columns in the Excel export

  • Practitioner Title, Practitioner First Name and Practitioner Surname

  • Business Name

  • Appointment Type (the full name)

  • Activity Type

  • Title, First Name and Surname (in place of the single Name column)

  • Modified By and Modified Time (as separate columns)

  • Client ID and Appointment ID

Appointments

Summary of appointment types booked in a date range, by patient or practitioner. Also useful for finding unbilled appointments or appointments missing a clinical note. Choose the Patient report type to list individual appointments, or the Practitioner report type to count appointments by type. The filters and results differ between the two. Includes an optional heatmap view of your busiest times (Patient report type). See How to Generate an Appointment Report and Appointment Report Heatmap.

Filters

  • Report type: Patient (default) or Practitioner

  • Date range (default This Month)

  • Patient (or Client) status: Active (default), Inactive, Inactive (excluding deceased), All, All (excluding deceased) or Deceased (Patient report type only)

  • Billed status: Any (default), Billed or Unbilled (Patient report type only)

  • Clinical notes: None, Complete, Draft or Not Required. Select one or more, or leave empty to include all (Patient report type only)

  • Appointment with: Business, Profession or Practitioner

  • Appointment type

  • Appointment status (includes Cancelled)

  • Made by

  • Group appointments count as single appointment (Practitioner report type only)

  • Group by: Patient (Patient report type only), Business, Practitioner or Fee Category (Practitioner report type only)

  • Filter using tags

Results

Patient report type: on screen

  • Appointment date, patient (or client), appointment type and duration

  • Practitioner, appointment status, billed status and clinical note status

  • When grouped, the grouped column becomes a heading with the appointment count, and that column is not repeated in each row

  • Optional Show Heatmap button: appointments per day and hour

Patient report type: additional columns in the Excel export

  • Profession, business and column number

  • Client ID and appointment ID

  • Client address (line 1 to 4, suburb, state, postcode, country)

  • URL Params (only when an appointment has URL parameters)

Practitioner report type: on screen

  • Appointment type and No. (the number of appointments of that type)

  • Rows sit under the Business, Practitioner or Fee Category headings you group by

Practitioner report type: additional columns in the Excel export

  • Business column (when grouped by Business)

  • Practitioner column (when grouped by Practitioner)

  • Fee Category column (when grouped by Fee Category)

Day List

All appointments in a date range including notes and group appointments, groupable by practitioner, date or resource.

Filters

  • Date range (default Today)

  • Time range (default Any Time)

  • Order by: Appointment Time (default) or Patient (or Client) Name

  • Appointment with

  • Resources

  • Group by Practitioner (default on)

  • Separate page per practitioner (needs Group by Practitioner)

  • Include empty timeslots (needs Group by Practitioner and Order by Appointment Time)

  • Group by Date

  • Separate page per day (needs Group by Date, and also Separate page per practitioner if you group by practitioner)

  • Group by Resource

  • Include: Group Appointments (default on), Appointment Notes (default on), Resources (default off, and ticked automatically when grouped by Resource), File Numbers (default off), Patient (or Client) Warnings (default on)

Results

On screen

  • Date (date and time, or time only when grouped by date)

  • Patient (or Client) Name (the short appointment type is shown in brackets)

  • Duration

  • Date of Birth

  • Phone

  • File No (only when File Numbers is ticked)

  • Practitioner and Business (only when not grouped by Practitioner)

  • Resources (only when Resources is ticked and the report is not grouped by Resource)

  • Group appointments show a header row, and notes show as rows beneath the appointment (Appointment Notes, Schedule notes and Patient (or Client) Warnings)

  • Appointment Type Totals: one grid at the bottom of the report

Additional columns in the Excel export

  • Practitioner and Business (always included)

  • Appointment Type (the full name) and Profession

  • Client ID and Appointment ID

  • Address (line 1 to 4, suburb, state, postcode, country)

  • Resources, where not already shown on screen

  • Appointment Notes (when Appointment Notes is ticked)

  • Schedule Notes and Patient (or Client) Notes (when Group Appointments is also ticked)

  • Patient (or Client) Warnings (when ticked)

  • Display Text (when Include empty timeslots is ticked)

Future Appointments

Lists clients with (or without) a future appointment booked, groupable by practitioner or business.

Filters

  • Patient (or Client) status: Active (default), Inactive, Inactive (excluding deceased), All, All (excluding deceased) or Deceased

  • Date range (default Today)

  • Only patients (or clients) without future appointments

  • Appointment with

  • Appointment type

  • Appointment status

  • Group by: Practitioner (default) or Business

  • Order by: Name (default) or Time

  • Filter using tags

Results

On screen

  • Name

  • Preferred Phone

  • Appointment 1 and Appointment 2 (each cell holds the appointment date and time, practitioner, business, type and item code)

  • Future Total

  • Grouped by practitioner or business, with footer counts of Patient (or Client)s with and without future appointments

Additional columns in the Excel export

  • Practitioner Name and Business

  • Last Appt

  • Client ID

Future Income

Estimates income yet to be earned from future appointments, based on the item code or item group assigned to each booking (and hourly billing rates, where enabled). Use this to forecast billing rather than just report on what's already happened.

Filters

  • Date range (default Next 30 Days)

  • Appointment with: Business, Profession or Practitioner, or Settlement Account (each with its own selection list)

  • Appointment type

  • Fee category

  • Group by: Schedule (default on), Business, Practitioner (default on), Fee Category

Results

On screen

  • Item

  • Description

  • Fee

  • Discount

  • Billed followed by your tax label, for example Billed GST (this is the GST amount, not a billed flag)

  • Net Fee

  • Qty.

  • Rows sit under the Group by headings you choose. When Fee Category is combined with other groupings, Item is empty and Description shows the fee category

Additional columns in the Excel export

  • Schedule (when grouped by Schedule)

  • Business and Practitioner (when grouped by either)

  • Fee Category (when grouped by Fee Category)

Time Management

Total time booked per practitioner, broken down by item code or appointment type.

Filters

  • Date range (default Last Month)

  • Breakdown by: Appointment Type (default) or Item Code

  • Appointment with

  • Exclude Notes (default on)

  • Exclude Group Appointments (default on)

  • Group Appointments Count as Single Appointment (default off)

Results

On screen and in the Excel export

  • Practitioner

  • Business

  • Appointment Type or Item Code, depending on Breakdown by (shows No Code when an item code is empty)

  • Description

  • Hours (shown as h:mm)

  • Grouped by practitioner and business, with totals

Utilisation

Compares the time practitioners have available with the time actually booked, as a percentage utilised. Choose a Practitioner Summary, Monthly Breakdown or Weekly Breakdown. The filters and results differ slightly between the types.

Filters

  • Type: Practitioner Summary (default), Monthly Breakdown or Weekly Breakdown

  • Date range (default Last Month)

  • Appointment with

  • Group by (optional): Business or Practitioner (Practitioner Summary type only), Year (Monthly Breakdown type only), Month or Month & Year (Weekly Breakdown type only)

  • Utilisable Time: Slots available for manual appointments (default off)

  • Utilisable Time: Slots available for online bookings (default on)

  • Utilisable Time: Slots available for waiting list (default on)

  • Utilisable Time: Multiple columns count as one slot or multiple slots

  • Utilised Time: Appointments (default on), either All or Specific Appointment Types

  • Utilised Time: Group Appointments (default on), either All or Specific

  • Utilised Time: Empty Group Appointments (default off)

  • Utilised Time: Notes (default off)

  • Utilised Time: Rule Outs: Reduce from utilisable time, Count as utilised time or Do not count as utilised time (default)

  • Utilised Time: Count utilisation outside of Utilisable Slots

  • Utilised Time: Multiple bookings at the same time count as one booking or multiple bookings

Results

Practitioner Summary type: on screen

  • Practitioner

  • Utilisable Slots

  • Slots Utilised

  • Utilisable Hours

  • Hours Utilised

  • Percentage Utilised

  • Rows sit under the Business or Practitioner headings you group by

Practitioner Summary type: additional columns in the Excel export

  • Business

Monthly Breakdown and Weekly Breakdown types: on screen and in the Excel export

  • Month (Monthly Breakdown) or Week Beginning (Weekly Breakdown)

  • Utilisable Slots

  • Slots Utilised

  • Utilisable Hours

  • Hours Utilised

  • Percentage Utilised

  • Rows sit under the Year, Month or Month & Year headings you group by

Waiting List

Lists patients on the waiting list, searchable by their available date or the date they should be waitlisted until, including their appointment type and resource requirements.

Filters

  • Patient (or Client) status: Active (default), Inactive, Inactive (excluding deceased), All, All (excluding deceased) or Deceased

  • Search by: Available Date (default) or Wait Until Date

  • Date range (default Today)

  • Appointment type

  • Appointment with

  • Resources

  • Include (all ticked by default except Expired Waiting List Entries): Waiting List Notes, Preferred Times, Resources, Expired Waiting List Entries

  • Filter using tags

Results

On screen

  • Name

  • Phone

  • Appointment Type

  • Duration

  • Priority (High, Normal or Low)

  • Start Date

  • Wait Until Date

  • Waiting Period

  • Last Appointment

  • Next Appointment

  • Monday to Sunday preferred times: Any Time, Morning, Afternoon, Evening or Not Available (when Preferred Times is ticked)

  • Resources (when Resources is ticked)

  • Grouped by Appointment with (for example Any Practitioner, a practitioner, a business or a profession), with a total and Total Patients

  • Notes show in a row beneath each entry

Additional columns in the Excel export

  • Appointment With

  • Title, First Name and Surname (in place of the single Name column)

  • Practitioner Title, Practitioner First Name and Practitioner Surname

  • Business and Profession

  • Waiting List Notes (when ticked)

  • Client ID

  • Created By, Created Date, Last Modified By and Last Modified Date

Clients

Active/Inactive Clients

Finds patients based on whether they had an appointment or a billed transaction within a date range: active within a range, inactive within a range, or both combined. Primarily used to find patients who were active previously but have since gone quiet, so you can re-engage them. See How to Find Inactive Patients via the Active / Inactive Patients Report and How to create a Patient Reactivation Campaign using a bulk SMS broadcast. Choose Appointment or Transaction in Search by. The filters and results differ slightly between the two.

Filters

  • Search by: Appointment or Transaction (default Transaction). Appointment does not include cancelled or missed appointments

  • Patient (or Client) status: Active (default), Inactive, Inactive (excluding deceased), All, All (excluding deceased) or Deceased

  • Default Practitioner

  • Fee Category

  • Group by (ticked by default): Transaction: Last Transacted Practitioner or Default Practitioner. Appointment: Last Seen Practitioner or Default Practitioner

  • Exclude section: Patients (or Clients) with future appointments (on by default), Only exclude if future appointment is with, Patients (or Clients) with future recalls, Only exclude if future recall type is

  • Active Criteria section: on and off switch (on by default), Active Date Range (default Last Year), Item (Transaction) or Appointment Type (Appointment), Transaction with or Appointment with

  • Inactive Criteria section: on and off switch (on by default), Inactive Date Range (default This Year), Item (Transaction) or Appointment Type (Appointment), Transaction with or Appointment with

  • Summary: a live panel that summarises the criteria you have set

  • Filter using tags: choose tags to include if any, include if all, or exclude, with a tag type selector

Results

On screen

  • Patient (or Client) Name, Address, Email and Preferred Phone

  • Last Appointment (Appointment search) or Last Transaction (Transaction search), and Next Appointment

  • Send Message, Tag and Archive act on every patient (or client) in the generated report, not only ticked rows. Archive (you type UPDATE to confirm) sets every patient in the report to Active or Inactive

Additional columns in the Excel export

  • Practitioner columns first (Title, First Name, Surname, Business Name), following the Group by choice, or the default practitioner when not grouped

  • Name split into Title, First Name, Preferred Name, Middle and Surname

  • Date of Birth

  • Address split into Address Line 1 to 4, Country (international only), State, Suburb and Postcode

  • Practitioner for the last appointment or transaction, and Next Appointment Practitioner

  • Client ID

Birthdays

Clients with a birthday in a date range, including upcoming age and total billed.

Filters

  • Birth Date Range: Day, Week or Month preset with no year (default This Month), or a custom From and To day and month

  • Patient (or Client) status: Active (default), Inactive, Inactive (excluding deceased), All, All (excluding deceased) or Deceased

  • Default Practitioner (optional)

  • Group by Default Practitioner

  • Appointment section: Appointment Date Range, Appointment Type, Appointment with, Exclude Patients (or Clients) with future appointments (off by default), Only exclude if future appointment is with

  • Billed section: Transaction Date Range and a billed amount filter

  • Filter using tags: choose tags to include if any, include if all, or exclude, with a tag type selector

Results

On screen

  • Name, Address, Date of Birth, Age, Preferred Phone and Total Billed

  • When grouped, each practitioner heading shows the business and the number of patients (or clients)

  • Send Message, Tag and Archive act on every patient (or client) in the generated report, not only ticked rows. Often used to send birthday messages

Additional columns in the Excel export

  • Practitioner (first column, only when grouped)

  • Name split into Title, First Name and Surname

  • Address split into Address Line 1 to 4, Country (international only), State, Suburb and Postcode

  • Email

  • Client ID

Client Contacts

Lists each client's contacts (e.g. next of kin, emergency contacts, guardians, third-party payers), including their relationship and contact details, filterable by relationship type, fee category and appointment date range. Group by patient or by contact to change the layout and columns.

Filters

  • Patient (or Client) status: Active (default), Inactive, Inactive (excluding deceased), All, All (excluding deceased) or Deceased

  • Contact Status: Active (default), Inactive or All

  • Default Practitioner

  • Fee Category

  • Appointment Date Range

  • Relationship

  • Group by: tick to group by Patient (or Client) or by Contact

  • Contact Type section: Patient (or Client) Contact, Linked - Patient (or Client), Linked - Referring Doctor, Linked - Payer Contact (all on by default)

  • Filter using tags: choose tags to include if any, include if all, or exclude, with a tag type selector

Results

On screen

  • No grouping: Contact Name, Contact Type, Preferred Phone, Email, Address, Organisation/Payer, Patient (or Client) Name and Contact Relationship

  • Grouped by patient: the same columns without the patient name. The group heading shows the patient name and date of birth

  • Grouped by contact: Patient (or Client) Name, Preferred Phone, Email, Address and Contact Relationship (these are the patient's details). The group heading shows the contact name, phone and email

  • Two Send Message buttons: Send Message To Patients (or Clients) and Send Message To Contacts. Send Message, Tag and Archive act on every patient (or client) in the generated report, not only ticked rows

Additional columns in the Excel export

  • The Excel export lists the patient columns first, then the contact columns

  • Patient: Active, Client ID, First Name, Last Name, Date of Birth, Default Practitioner

  • Patient address split into Address Line 1 to 4, Country (international only), State, Suburb and Postcode

  • Patient phones and email: Preferred Phone, Home, Mobile, Work, Fax and Email

  • Contact: Active, First Name, Last Name, Organisation and Payer

  • Contact address (same parts as above) and Home, Mobile, Work and Fax phones

Client Forms

Lists forms sent to clients along with their current status, so you can identify incomplete forms and follow them up. Filterable by form template, status, and treating or default practitioner.

Filters

  • Patient (or Client) status: Active (default), Inactive, Inactive (excluding deceased), All, All (excluding deceased) or Deceased

  • Form Name (optional, one or more form templates)

  • Created Date Range (optional, ticked by default with Last 30 Days)

  • Processed Date Range (optional)

  • Treating Practitioner (optional): Business, Profession or Practitioner

  • Default Practitioner (optional)

  • Form Status (optional, one or more): Unopened, Opened, Completed, Processed or Expired

  • Appointment section: Appointment Date Range, Appointment Type, Appointment with (all optional)

  • Filter using tags: choose tags to include if any, include if all, or exclude, with a tag type selector (tag types: All, Clinical Notes, Patient Files, Forms)

Results

On screen

  • Created/Sent Date, Form Name and Status (the status date sits under the status)

  • Patient (the name links to the patient's file), Account and Tags

  • Default Practitioner and Treating Practitioner (the business sits under each practitioner)

  • Click a row to open the patient. Send Message, Tag and Archive act on every patient (or client) in the generated report, not only ticked rows

Additional columns in the Excel export

  • Status Date

  • Date of Birth

  • Default Business and Treating Business

  • ClientID and FormID

  • URL Params (only when at least one form has URL params)

Client List

All clients, filterable by demographic and practice-management criteria such as health fund, referring/general practitioner, marketing preferences, occupation and online booking status.

Filters

  • Patient (or Client) status: Active (default), Inactive, Inactive (excluding deceased), All, All (excluding deceased) or Deceased

  • Created Date Range

  • Default Practitioner

  • Fee Category

  • Health Fund

  • Gender

  • Age between

  • General Practitioner

  • Referring Doctor

  • Group by Default Practitioner

  • Only include Patients (or Clients) linked to a third party payer

  • Online Booking Status: Registered or No Registration

  • Marketing Preference: Email Soft Opt-In, Email Opt-In, Email Soft Opt-Out, Email Opt-Out, and the same four for SMS

  • COVID Vaccination Status: Unknown, Unvaccinated, Exempt, Partially Vaccinated or Fully Vaccinated

  • Occupation

  • Privacy Policy Range

  • Treatment Consent Range

  • Appointment section: Appointment Date Range, Appointment Type, Appointment with

  • Transaction section: Transaction Date Range, Item (item, schedule or item group), Transaction with (Business, Profession, Practitioner or Settlement Account)

  • Clinical Note section: Clinical Note Date Range, Clinical Note with

  • Filter using tags: choose tags to include if any, include if all, or exclude, with a tag type selector

Results

On screen

  • Six fixed columns: Name, Date of Birth, Address, Preferred Phone, Email and GP Name

  • When grouped by default practitioner, each practitioner is a group heading

  • Send Message, Tag and Archive act on every patient (or client) in the generated report, not only ticked rows. The Default Practitioners button sets the default practitioner for every patient in the report

Additional columns in the Excel export

  • Name split into Title, First Name, Preferred Name, Middle and Surname

  • Address split into Address Line 1 to 4, Country (international only), State, Suburb and Postcode

  • Other phone numbers: Work Phone, Home Phone, Mobile and Fax

  • Identity and file details: File No, Gender, Pronouns, Sex, Archived (Y or N), Client ID

  • Notes and Warnings

  • Fee Category and Practitioner (title, first name, surname and business; this becomes the first column when Group by Default Practitioner is ticked)

  • Medicare no, Medicare IRN and Medicare Expiry

  • DVA No and DVA Type

  • Concession No and Concession Expiry

  • Health Fund, Health Fund Member No and NDIS No

  • Dates: Created Date, Consent Date and Privacy Policy Date

Client Visit Average

Average number of visits per clinical episode, per practitioner, based on either appointments or billed transactions, and available as a summary or a detailed breakdown. The filters and results differ between the Summary and Detailed report types. Use this as an indicator of potential under- or over-servicing.

Filters

  • Report type: Summary (default) or Detailed

  • Search by: Appointment (default) or Transaction

  • Group by: Practitioner (default) or Business

  • Patient (or Client) status: All (default), Active, Inactive, Inactive (excluding deceased), All (excluding deceased) or Deceased

  • Total Visits between: minimum and maximum, optional (Detailed report type only)

  • Initial Consult Criteria section: Within the last N Week(s) or Month(s) (default 3 months), But not the last N Week(s) or Month(s), or Within a specific date range; Appointment Type or Item; Appointment with or Transaction with

  • Subsequent Consult Criteria section: After initial (with Excluding future appointments or transactions, on by default), Within N Week(s) or Month(s) of the initial consult, or After initial and up to a date; Appointment Type or Item

  • Subsequent appointments must be with the initial practitioner (on by default), at the same business (default) or at any business

  • Filter using tags: choose tags to include if any, include if all, or exclude, with a tag type selector

Results

Summary report type: on screen and in the Excel export

  • Practitioner, Initial Consults, Subsequent Consults and Total Visit Average (no patient names)

  • Grouped by Business: practitioners sit under each business, with sums (on screen only)

Detailed report type: on screen

  • Name, Initial Consult Date, Last Consult Date, Next Appointment Date and Total Visits

  • Practitioner (or Business then Practitioner) is the group heading

  • Send Message (and Mailchimp, when connected) acts on every patient (or client) in the generated report, not only ticked rows

Detailed report type: additional columns in the Excel export

  • Practitioner

  • Name split into First Name and Last Name, and Date of Birth

  • Client ID and Active

Messages

Find this report under Reports > General. SMS sent and received (overall or totalled per practitioner), emails sent, and memos created, for patients, third-party payers, referring doctors and organisations, depending on the type. The filters and results differ by type.

Filters

  • Type: SMS (default), SMS PRAC. TOTALS, Email or Memo

  • Date Range (required, default Today)

  • Group by: tick to group by Business (not shown for Memo)

  • Order by: Name or Time (default Time; not shown for SMS PRAC. TOTALS)

  • Source (not shown for SMS PRAC. TOTALS). SMS: Patients, Referring Doctors, Unknown. Email: Patients, Referring Doctors, Third-Party Payers, Organisations. Memo: Patients, Third-Party Payers

  • Include: Received SMS and Sent SMS (SMS and SMS PRAC. TOTALS types only)

  • Filter using tags: choose tags to include if any, include if all, or exclude, with a tag type selector

  • Above the results (SMS and Email types only): a search box (Search Mobile Number or Search Email Address) and a Status drop-down

Results

SMS report type: on screen

  • Date, Status, Last Updated, Name, Recipient, Credits and Message

  • Group footers show totals such as Total Sent N Messages (N Credits)

SMS report type: additional columns in the Excel export

  • Client ID

  • Business (first column, only when grouped)

SMS PRAC. TOTALS report type: on screen

  • Practitioner, Received, Sent and Credits

SMS PRAC. TOTALS report type: additional columns in the Excel export

  • Business (first column, only when grouped)

Email report type: on screen

  • Date, Status, Name, Recipient, Subject and Reason

Email report type: additional columns in the Excel export

  • Client ID

  • Business (first column, only when grouped)

Memo report type: on screen

  • Date, Name, Subject and User

Memo report type: additional columns in the Excel export

  • Client ID

Patient Statistics

Summarises each patient's appointment history, upcoming bookings and total billed amounts, either across their full history or scoped to a chosen date range. Choose the Patient or Account report type. The Account report type adds account columns.

Filters

  • Report type: Patient (or Client) or Account

  • Filter Included Patients section (General): Patient (or Client) status (default Active), Default Practitioner, Fee Category, Created Date Range

  • Filter Included Patients section (By Appointment): Appointment Date Range, Appointment Type, Appointment with, Only Patients (or Clients) without future appointments

  • Filter Included Patients section (By Transaction): Transaction Date Range, Item, Transaction with

  • Result Filtering section: Include lifetime statistics (default) or Filter statistics manually

  • With Filter statistics manually: Copy patient (or client) search filtering (copies all the appointment and transaction settings from the patient filters, not only the dates)

  • With Filter statistics manually: result appointment filters (date range, type, with) and result transaction filters (date range, item, with)

  • Total appointments between and Total billed between (always shown)

  • Filter using tags: choose tags to include if any, include if all, or exclude, with a tag type selector

Results

Patient report type: on screen

  • Patient (or Client) Name, Age / DOB, Past, Future, Total, Missed, Cancelled, Last Appointment, Next Appointment and Billed

  • Past is attended (excludes missed and cancelled). Future is upcoming (excludes cancelled). Total is past plus future (excludes missed and cancelled)

  • Billed is total billed amounts by item date, minus discounts

  • Send Message, Tag and Archive act on every patient (or client) in the generated report, not only ticked rows

Patient report type: additional columns in the Excel export

  • Client ID and File No.

  • Name split into Title, First Name, Preferred Name, Middle Name and Surname

  • Default Practitioner, Last Appointment Practitioner and Next Appointment Practitioner

  • Address split into Address 1 to 4, Suburb, State, Postcode and Country

  • Preferred Phone, Mobile, Work Phone, Home Phone, Fax and Email

  • Sex, Pronouns, Gender, Archived, Fee Category and File Created

Account report type: on screen

  • The same columns as the Patient report type, plus Account and Account type

Account report type: additional columns in the Excel export

  • Account ID and Account Name, plus the same additional columns as the Patient report type

Recalls

Clients with scheduled recalls, filterable by recall status, recall date, type or assigned practitioner.

Filters

  • Patient (or Client) status: Active (default), Inactive, Inactive (excluding deceased), All, All (excluding deceased) or Deceased

  • Recall Status: Active (default), Inactive or All

  • Order By: Patient (or Client) Name (default) or Recall Due Date

  • Recall Date (optional, ticked by default with This Month)

  • Recall Type (optional, one or more)

  • Assigned To (optional): Business, Profession or Practitioner

  • Made By (optional, users, with an All, Active or Inactive header)

  • Default Practitioner (optional): Business, Profession or Practitioner

  • Group Results By (optional): Recall Type or Default Practitioner

  • Only Patients (or Clients) without future appointments

  • Filter using tags: choose tags to include if any, include if all, or exclude, with a tag type selector (tag types: All, Clinical Notes, Patient Files, Recall)

Results

On screen

  • Row tick box, Active (a tick box you can change), Name, Address, Preferred Phone

  • Next Appt., Last Appt., Assigned To, Recall Type and Recall Due Date

  • Made By (the date it was made sits under the name) and Notes

  • When grouped, each group has a heading and a footer row

  • Change Status menu: Mark as Active or Mark as Inactive. This acts on the ticked rows only

  • Send Message, Tag and Archive act on every patient (or client) in the generated report. They are greyed out while any row is ticked, so untick all rows first. Change Status is the only action that uses ticked rows

Additional columns in the Excel export

  • Practitioner (only when grouped by Default Practitioner)

  • Name split into Title, First Name, Preferred Name, Middle and Surname

  • Address split into Address Line 1 to 4, Country (international only), State, Suburb and Postcode

  • Email

  • Made By Date

  • Client ID

Referrals

Clients, doctors or entities who referred a client in a period, with income generated per referral. Choose a Referral Source (How did you find us? or Referring Doctors) and a Report Type (Summary or Detailed). The filters and results differ between them.

Filters

  • Referral Type section: Referral Source (How did you find us? is the default, or Referring Doctors) and Report Type (Summary is the default, or Detailed)

  • Referral Date Range (optional, default This Month). Labelled Referral Start Date for Referring Doctors

  • Transaction Date Range (optional)

  • Transaction with: Business, Profession, Practitioner or Settlement Account (only filters the billed transactions)

  • Referral End Date (optional, ticked by default with This Month) (Referring Doctors only)

  • Item (optional): item, schedule or item group

  • Referrer Organisation (Referring Doctors only)

  • Referrer Profession (Referring Doctors only)

  • Group by (optional): Organisation or Default Practitioner (Referring Doctors only)

  • Exclude Inactive Referrers (Referring Doctors only)

  • Referred By section: Patients (or Clients), Referrers, Third-party Payers, Marketing (all on by default) (How did you find us? only)

  • Filter using tags: choose tags to include if any, include if all, or exclude, with a tag type selector

Results

How did you find us?, Summary: on screen

  • Patient (or Client), No. and Billed

  • Grouped by source, then organisation, then referrer

How did you find us?, Summary: additional columns in the Excel export

  • The leading columns that identify the source and referrer, as in the Detailed report type

How did you find us?, Detailed: on screen

  • Patient (or Client), Address, Referral Date, No. and Billed

  • Grouped by source, then organisation, then referrer

  • Send Message and Tag (labelled Tag Patients or Tag Clients) act on every patient (or client) in the generated report, not only ticked rows

How did you find us?, Detailed: additional columns in the Excel export

  • Source, Referrer, Organisation and Referrer Type

  • Name split into Title, First Name and Surname

  • Address split into Address Line 1 to 4, State, Suburb and Postcode

  • Client ID

Referring Doctors, Summary: on screen

  • Referrer (or Patient (or Client) when grouped), No. and Billed

  • Referrer name, organisation and type appear in the group headings

Referring Doctors, Summary: additional columns in the Excel export

  • The leading columns that identify the referrer, as in the Detailed report type

Referring Doctors, Detailed: on screen

  • Patient (or Client), Account, Address, Referral Date, Referral Expiry, No. and Billed

  • Grouped by referrer, or by Organisation or Default Practitioner then referrer when Group by is set

  • Send Message and Tag (labelled Tag Patients or Tag Clients) act on every patient (or client) in the generated report, not only ticked rows

Referring Doctors, Detailed: additional columns in the Excel export

  • Leading columns: Referrer, Organisation and Referrer Type (or Organisation first, or Practitioner first, depending on Group by)

  • Name split into Title, First Name, Preferred Name, Middle and Surname (international practices get Title, First Name and Surname only)

  • Address split into Address Line 1 to 4, Country (international only), State, Suburb and Postcode

  • Referrer address (Line 1 to 4, Country, State, Suburb, Postcode), Referrer Phone and Referrer Email

  • Organisation, Organisation Phone and Organisation Email

  • Client ID

Tasks

Find this report under Reports > General. Outstanding or completed tasks assigned within the practice, filterable by task type, assignee or status.

Filters

  • Task Status: All (default), Not Completed, Not Started, In Progress or Completed

  • Due Date (optional, ticked by default with This Month)

  • Completed Date (optional)

  • Created Date (optional)

  • Created By (optional, users, with an All, Active or Inactive header)

  • Task Type

  • Assigned To (one picker covering users, groups, businesses and roles)

  • Priority: Low, Normal or High

  • Filter using tags: choose tags to include if any, include if all, or exclude, with a tag type selector (tag types: All, Clinical Notes, Patient Files, Task)

Results

On screen

  • Due Date, Task Type, Assigned To, Status, Created Date, Completed Date and Completed By

  • Priority and checklist show as icons

  • Patient (or Client) and Notes

  • Send Message, Tag and Archive act on every patient (or client) in the generated report, not only ticked rows

Additional columns in the Excel export

  • Name split into Title, First Name, Preferred Name, Middle and Surname

  • Client ID

  • Priority and Checklist appear as text columns

Treatment Plan

Clients with a treatment plan (active by default) (set up on the client's Accounts tab). See Managing Treatment Plans for how plans themselves are created and tracked. Common uses: checking remaining balances across all patients, finding plans due to expire soon, checking plans against upcoming appointments, and, for NDIS clients using NDIS Funding Periods, tracking Funding Period usage and rollover per patient. Can also be used to send bulk emails/SMS to patients matching your treatment plan criteria. Choose the Plan or Funding Period report type. The filters and results differ between the two.

Filters

  • Report Type: Plan (default) or Funding Period

  • Patient (or Client) status: Active (default), Inactive, Inactive (excluding deceased), All, All (excluding deceased) or Deceased

  • Default Practitioner (optional)

  • Fee Category (optional)

  • Payer (optional)

  • Options: Show future appointment calculations, or Only Patients (or Clients) without future appointments (choose one, both off by default)

  • Treatment Plan section: Treatment Plan Status: Active (default), Inactive or All

  • Treatment Plan section: Use Alert Trigger, with Greater than Alert Trigger or Greater than or equal to Alert Trigger (this also includes any plan ending within 30 days)

  • Treatment Plan section: Start Date and End Date ranges (optional), Treatment State (optional), Tracked Item Codes (optional, item, schedule or item group)

  • Funding Periods section: Use Alert Trigger (its own alert type for the period), and Start Date and End Date ranges for the period (Funding Period report type only)

  • Display Plans for Patients (or Clients) With Appointments section: Appointment Date Range, Appointment Type, Appointment with

  • Display Plans Containing The Following Transactions section: Transaction Date Range, Item, Transaction with (Business, Profession, Practitioner or Settlement Account)

  • Filter using tags: choose tags to include if any, include if all, or exclude, with a tag type selector

Results

Plan report type: on screen

  • Patient (or Client) Name, Account, Plan Name, Start Date and End Date

  • Allocated, Used, Remaining, Trigger, This Year and State

  • Future Appts. (only when Show future appointment calculations is ticked)

  • Allocated, Used and the other amounts are counts or dollar amounts, depending on how each plan is tracked

  • Click a row to open the patient. Send Message, Tag and Archive act on every patient (or client) in the generated report, not only ticked rows

Plan report type: additional columns in the Excel export

  • Name split into Title, First Name and Surname

  • Expiry (Days) and Treatment Range

  • Account Start Date and Account End Date

  • Default Practitioner and Client ID

  • Item Code, Schedule and Item Group

Funding Period report type: on screen

  • Patient (or Client) Name, Account, Plan Name, Period Start and Period End

  • Allocated, Used (In Period), Used (Rollover), Used Total and Remaining

  • Future Appts. (only when Show future appointment calculations is ticked)

  • Grouped by plan, with sum footers

  • Send Message, Tag and Archive act on every patient (or client) in the generated report, not only ticked rows

Funding Period report type: additional columns in the Excel export

  • Name split into Title, First Name and Surname

  • Period

  • Client ID

Integrations

Medicare Easyclaim

Lists Medicare Easyclaim transactions with their associated patients, invoices and items, including the claim type and result.

Filters

  • Date range (default This Month)

  • Transaction with (optional): Business, Profession or Practitioner, or Settlement Account, then choose from the list

  • After you generate the report, quick filters appear in the toolbar: Search Name, Claim Type and Claim Result

Results

On screen

  • Lodgement Date

  • Type

  • Result

  • Business

  • Name

  • Invoice # (a link, coloured by invoice status)

  • Medicare Number

  • IRN

  • Patient (or Client) is Claimant

  • Principal Provider No

  • Payee Provider No

  • Referring Provider No

  • Referral Date

  • Claim ID

Expandable detail row for each claim: items

  • Date of Service

  • Item Code

  • Description

  • Charge Amount

  • Benefit Amount

Additional columns in the Excel export

  • Title, First Name and Surname (in place of the single Name column)

NDIS Bulk Export

Creates CSV exports of billed NDIS items ready to upload to the NDIA via the myplace provider portal, and lets you pay off items in bulk once the NDIA has paid. The list of exports and the New Bulk Export screen have different filters and results. See Creating an NDIS Bulk Export.

Filters

  • Date range (default This Month)

  • Transaction with (optional): Business or Settlement Account, then choose from the list (list of exports only)

  • Status: Not Issued and Issued, both ticked by default (list of exports only; at least one must stay ticked)

  • Patient (or Client)s: Active (default), Archived or All (New Bulk Export screen only)

  • Search by: Invoice Date (default) or Item Date (New Bulk Export screen only)

  • Invoices to include: All, Not On Hold (default) or On Hold (New Bulk Export screen only)

  • Transaction with: Business or Settlement Account, choosing one from a single-select list (New Bulk Export screen only)

  • Practitioner (options appear only after you choose a Business or Settlement Account) (New Bulk Export screen only)

  • Fee category (New Bulk Export screen only)

  • Invoice status: Unissued (default on), Issued (default on), Overdue (default off), Paid (default off) (New Bulk Export screen only)

  • Options: Exclude items already included on another NDIS Bulk Payment (default on), Exclude fully paid items (default on) (New Bulk Export screen only)

Results

List of exports: on screen

  • Tick box, Date, Business/Settlement Account, Status (Issued or Unissued), Export Total, Balance and Export ID

  • Footer totals: Total Issued and Total Unissued balances

  • Expandable detail row for each export shows its CSV rows

  • Toolbar: Export CSV (downloads NDIS followed by the export ID, as a CSV file), Delete (type DELETE and give a reason) and Payment (opens Add Payment for one export)

New Bulk Export screen: preview and CSV file columns

  • RegistrationNumber

  • NDISNumber

  • SupportsDeliveredFrom

  • SupportsDeliveredTo (the same date as SupportsDeliveredFrom)

  • SupportNumber

  • ClaimReference (the invoice numbers joined with a slash, cut to 50 characters)

  • Quantity

  • Hours (shown as h:mm in the preview)

  • UnitPrice

  • GSTCode

  • AuthorisedBy, ParticipantApproved and InKindFundingProgram (always blank)

  • ClaimType

  • CancellationReason

  • ABN of Support Provider

  • Search NDIS Number box above the preview

ACC Bulk Export

Creates and manages bulk exports of billed items for upload into the ACC SendInvoice app, for practices claiming under New Zealand's ACC scheme. The list of exports and the New Bulk Export screen have different filters and results. See Enabling the ACC New Zealand Integration.

Filters

  • Date range (default This Month)

  • Business (optional, select one or more) (list of exports only)

  • Status: Issued and Unissued, both ticked by default (list of exports only)

  • Patient (or Client)s: Active (default), Archived or All (New Bulk Export screen only)

  • Search by: Invoice Date (default) or Item Date (New Bulk Export screen only)

  • Invoices to include: All, Not On Hold (default) or On Hold (New Bulk Export screen only)

  • Business: choose one from a single-select list (New Bulk Export screen only; choose it first to see practitioners)

  • Transaction with: practitioners, limited to the chosen business (optional) (New Bulk Export screen only)

  • Fee category (New Bulk Export screen only)

  • Third-party Payer (New Bulk Export screen only)

  • Invoice status: Unissued (default on), Issued (default on), Overdue (default off), Paid (default off) (New Bulk Export screen only)

  • Options: Exclude items already included on another ACC Bulk Export (default on), Exclude fully paid items (default on) (New Bulk Export screen only)

Results

List of exports: on screen

  • Tick box, Date, Business, Status, Total, Balance and Export ID

  • Expandable detail row for each export shows its CSV rows

  • Toolbar: Export CSV, Delete (type DELETE and give a reason, with an extra warning for issued exports) and Payment (opens Add Payment for one export)

New Bulk Export screen: preview columns

  • ProviderID

  • ClaimNumber

  • FirstName

  • FamilyName

  • ServiceDate

  • ClaimAmount

  • ServiceCode1

  • LineComment

  • UnitsClaimed

  • InvoiceID

  • Cells that fail validation are highlighted red: ProviderID must be 2 to 6 characters; ClaimNumber is required, up to 12 characters; FirstName and FamilyName are required, up to 20 characters; ServiceCode1 is required, up to 10 characters

CSV file columns

  • ProviderID, ClaimNumber, FirstName, FamilyName, ServiceDate, ClaimAmount, ServiceCode1, LineComment, HoursClaimed, MinutesClaimed, DistanceClaimed, UnitsClaimed and InvoiceID (HoursClaimed, MinutesClaimed and DistanceClaimed are always blank)

  • File name is NZACCExport followed by the date (DDMMYYYY), with dates written as DD/MM/YYYY

Return to Work SA Export

Creates bulk item exports for upload to the Return to Work SA website for payment, for practices treating SA WorkCover claims. The list of exports and the New Bulk Export screen have different filters and results. See Enabling the Return to Work SA Integration.

Filters

  • Date range (default This Month)

  • Business (optional, select one or more) (list of exports only)

  • Status: Issued and Unissued, both ticked by default (list of exports only)

  • Patient (or Client)s: Active (default), Archived or All (New Bulk Export screen only)

  • Search by: Invoice Date (default) or Item Date (New Bulk Export screen only)

  • Invoices to include: All, Not On Hold (default) or On Hold (New Bulk Export screen only)

  • Business: choose one from a single-select list (New Bulk Export screen only; choose it first to see practitioners)

  • Transaction with: practitioners, limited to the chosen business (optional) (New Bulk Export screen only)

  • Fee category (New Bulk Export screen only)

  • Third-party Payer (New Bulk Export screen only)

  • Invoice status: Unissued (default on), Issued (default on), Overdue (default off), Paid (default off) (New Bulk Export screen only)

  • Options: Exclude items already included on another RTWSA Export (default on), Exclude fully paid items (default on) (New Bulk Export screen only)

Results

List of exports: on screen

  • Tick box, Date, Business, Business ABN (red if it is not 11 characters), Status, Total fee and Export ID

  • Expandable detail rows for each export

  • Toolbar: Export CSV, Delete and Payment (opens Add Payment for one export)

New Bulk Export screen: preview columns

  • Code

  • Invoice Number

  • Invoice Date

  • Claim No

  • Provider No

  • Service Date

  • Service Time

  • End Date (always blank)

  • Item Code

  • An unnamed column (always blank)

  • Description

  • Fee

  • Quantity

  • Type (the unit of measurement)

  • Total

  • GST incld.

  • Search Claim Number box above the preview

  • Cells that fail validation are highlighted red: Claim No is required, up to 11 characters; Provider No is required, up to 8 characters; Item Code is required, up to 5 characters; Description is required, up to 60 characters

  • A Warning - Invalid Fields box lets you choose Proceed to Export or Cancel

CSV file layout

  • File name is RTWSAExport followed by the date (DDMMYYYY), with dates written as YYYYMMDD. There is no column heading row

  • First line is a header record: 0, today's date, number of lines, total fee, business name, business address, business ABN and Tax Invoice

  • Then one line per item: Record Code, Invoice Number, Invoice Date, Claim No, Provider No, Service Date, Service Time (hh:mm), Service End Date (always blank), Item Code, a blank field, Description, Fee (unit price), Quantity, Unit of measurement, Total and a GST inclusive flag

Tyro Health EFTPOS HealthPoint

Summarises Tyro HealthPoint health fund payments, groupable by merchant ID, health fund and/or date. Choose a Type to change the grouping and columns. See Tyro Health EFTPOS Reporting.

Filters

  • Date range (default This Month)

  • Type: Totals Only (default), Daily Breakdown - Group by Health Fund or Daily Breakdown - Group by Date

  • Health Fund (optional, select one or more)

  • Transaction with (optional): Business, Profession or Practitioner, or Settlement Account

  • Group Consolidated Health Funds (default on)

Results

Totals Only type: on screen

  • First column titled Merchant ID / Health Fund / Business / Practitioner, and Total Benefits

  • Grouped by Merchant ID, then Health Fund, then Business, with practitioner rows beneath

  • Practitioner rows show the name and provider number (for example name - Prov. No. 1234) and health funds show the fund name and code in brackets

  • Group totals. With Group Consolidated Health Funds on, the footer shows Consolidated Funds and Unconsolidated Funds totals plus a grand Total

Totals Only type: additional columns in the Excel export

  • Merchant ID, Business, Practitioner, Provider No, Health Fund and Health Fund Code (each as its own column)

Daily Breakdown - Group by Health Fund type: on screen

  • First column titled Merchant ID / Health Fund / Business / Practitioner / Date, and Total Benefits

  • Grouped by Merchant ID, then Health Fund, then Business, then Practitioner, with a row for each date

  • Group totals and the same consolidated and unconsolidated footer

Daily Breakdown - Group by Health Fund type: additional columns in the Excel export

  • Merchant ID, Business, Practitioner, Provider No, Health Fund and Health Fund Code (each as its own column)

  • Date

Daily Breakdown - Group by Date type: on screen

  • First column titled Merchant ID / Date / Health Fund / Business / Practitioner, and Total Benefits

  • Grouped by Merchant ID, then Date, then Health Fund, then Business, with practitioner rows beneath

  • Group totals and the same consolidated and unconsolidated footer

Daily Breakdown - Group by Date type: additional columns in the Excel export

  • Merchant ID, Business, Practitioner, Provider No, Health Fund and Health Fund Code (each as its own column)

  • Date

Tyro Health EFTPOS Transactions

Lists Tyro HealthPoint and Tyro EFTPOS transactions with their associated patients, invoices and items. See Tyro Health EFTPOS Reporting.

Filters

  • Date range (default This Month)

  • Transaction with (optional): Business, Profession or Practitioner, or Settlement Account

  • After you generate the report, quick filters appear in the toolbar: Search Name, Transaction Type (All or the types in the results) and Business (All or the businesses in the results)

Results

On screen

  • Tick box

  • Date/Time

  • Name (a link)

  • Transaction Type

  • Status

  • Amount

  • Surcharge

  • Benefit Amount

  • Refunded (a money amount)

  • Business

  • Merchant ID

  • Delete button: select one approved transaction that has a linked payment (needs Edit access to invoices). It opens a delete payment dialog that can reverse the payment through Tyro

Expandable detail row: HealthPoint transactions

  • Date/Time, Transaction Type, Result, Response, Description, Charge Amount, Benefit Amount and Ref Tag

  • Nested items: Invoice #, Item Code, Description, Response Code, Claim Amount, Rebate Amount and Practitioner / Business

Expandable detail row: EFTPOS transactions

  • Date/Time, Transaction Type, Result, Amount, Surcharge, Trans Ref and Auth Code

  • Nested items: Invoice #, Item Code, Description, Payment Amount and Practitioner / Business

Additional columns in the Excel export

  • Title, First Name and Surname (in place of the single Name column)

Tyro Health Online

Reports on and manages invoices with an associated Tyro Health Online transaction.

Filters

  • Date range (default This Month)

  • Search by: Claim Date (default) or Invoice Date

  • Transaction with (optional): Business, Profession or Practitioner, or Settlement Account, then choose from the list

  • Item (choose from a tree of Item, Schedule or Item Group)

  • Fee category

  • Claim status: Outstanding (default on), Declined (default on), Approved, Completed, Cancelled (default off)

Results

On screen

  • Claim Date

  • Invoice # (coloured by invoice status)

  • A lock icon column (shown when the invoice is not open)

  • Patient (or Client)

  • Practitioner (the business is shown on a second line)

  • Type (Card Payment, Health Fund, Bulk Bill, Patient Claim, DVA, WC QLD or ICARE)

  • Reference (a link)

  • Status

  • Open Claim button

  • Print Claim button (enabled for DVA, bulk bill and patient claim types)

  • Clicking a row opens the invoice

Additional columns in the Excel export

  • Business (as its own column)

  • Client ID

Getting More from Your Reports

Saved Filters: save your preferred filter combinations so you don't have to rebuild them each time. See Saving Report Filters.

Exporting: most report grids can be exported to Excel or CSV with the Export button. The export is built from the full data, so it often has more columns than the screen, such as Client ID, address details or appointment IDs. Each report above lists these under its additional columns in the Excel export. Your user role needs the Export permission to use the button.

Bulk Messaging: many reports let you send an SMS or email to everyone in the results in one go, without leaving the report, see How to Send an SMS to Patients in Bulk and How to Send an Email to Patients in Bulk.

Campaigns: combine a report with a saved filter to automatically message patients who appear in the results on an ongoing basis, e.g. recall reminders, birthday messages, reactivation campaigns, see Creating Email & SMS Campaigns.

Scheduled Reports: have any report emailed automatically to specific contacts on a schedule. See How to Create a Scheduled Report.

Related Guides

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